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Medical Secretary I

University of Central Florida
Orlando, FL
Medical Secretary I Location Orlando, FL : Unleash YOUR Potential With Us As a next-generation public research institute and Forbes-ranked top employer in Florida, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve. The Opportunity: The Student Health Services (SHS) Medical Secretary position provides non-clinical patient support at UCF Student Health Services-Main Campus. Working under the supervision of the Student Health Coordinator, this position is responsible for reviewing patient accounts, performing database maintenance functions, and ensuring the accuracy of all data recorded. Responsibilities:
  • Greet patients and act as the primary scheduler for the University of Central Florida Student Health Services. Determine appropriate appointment types/timelength.
  • Schedule appointments with appropriate providers for non-emergency patients to ensure daily patient management. Refer patients to Nurse Facilitator for effective triage or facilitate triage with the Nurse Facilitator via telephone.
  • Provide insurance verification of appointments and eligibility of PeopleSoft. Reconcile scheduling (clinical and departmental) conflicts as they arise, or changes develop.
  • Answer incoming calls, and disseminate information as needed, direct visitors to the appropriate department(s) within the UCF Health Services.
  • Perform data entry, register, and update patient insurance information in the Electronic Health Records (EHR). Confirm the accuracy of data. Responsible for collecting patient co-payments and/or any outstanding balances.
  • Interpret policies and procedures, as needed, and disseminate information to USPS/OPS staff members. Create and modify departmental manuals, guidelines, and handbooks that are consistent with HIPAA policies and FERPA guidelines. Organize and disburse incoming and outgoing mail, post checks, and scan check logs.
  • Keep track of received data and source documents. Prepare, identify, and interpret information to be entered. Perform electronic eligibility confirmation, when applicable. Maintain appropriate communication records on patient's accounts. Generate reports and responds to inquiries regarding patient data.
  • Assist with training of OPS and Student Clerks. Stock and control the forms and supplies, as needed.
  • Complete all steps listed on our opening/closing Appointment checklist. Perform all other duties as assigned by the Student Health Coordinator and/or designee.
  • Timely completion of all required university, AHSC, and SHS trainings.
    • Minimum Qualifications: High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) . Preferred Qualifications:
    • Clinical knowledge and understanding of CPT and ICD-10 codes. Proficient with medical terminology.
    • Working knowledge of health insurance, pre-authorizations, and medical specialties.
    • Proficiency with Microsoft Office applications including Microsoft Word, Excel, and Outlook.
    • Electronic Medical Records experience.
    • Excellent professional communication skills, at all levels within the organization and with patients.
    Special Instructions to the Applicants: This is a time-limited funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted. Are Benefits Important to You? Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:
    • Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
    • Paid time off, including annual and sick leave and paid holidays
    • Retirement savings options
    • Employee discounts, including tickets to many Orlando attractions
    • Education assistance
    • Flexible work environment
    • And more…For more benefits information, go to the UCF Employee Benefits page click here .
    Who Are We? Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer. Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins. #LI-ONSITE Department Academic Health Sciences Center (AHSC) - Health Center Operations Work Schedule Monday - Friday; within the hours of 8:00 AM-6:00 PM (8 hour shifts/40 hours a week). Occasional Saturdays may be required. Hours are subject to change due to operational needs, special projects and emergencies. Type of Appointment Fixed Term (Fixed Term) Expected Salary $15.66 to Negotiable Job Posting End Date 11-23-2025-12-00-AM Veteran's Preference: Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit Equal Employment Opportunity Statement: The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement. The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.
Posted 2025-11-03

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