Customer Success Specialist

HelloGov AI, a Miami-based innovative startup in government tech, transforming how people interact with government services. Leveraging advanced AI technology, our solutions streamline the application processes for passports, travel visas, vehicle registration, and immigration. Positioned in the financial district of Brickell, we are on a mission to enhance customer experiences while promoting technological advancements.

As a Customer Success Specialist your primary focus will be engaging directly with customers via phone and Zoom to guide them through the government application process. You will provide support and be a sales advocate to resolve customer escalations to drive customer adoption and satisfaction. This is a fast-paced role where communication skills, sales acumen, and problem-solving go hand-in-hand.

Why Join Us? At HelloGov AI, you’ll be part of an energetic team that values innovation and impact. We believe in supporting your professional journey while you contribute to redefining governmental interactions.

• Deliver outstanding live support via Zoom and phone, managing escalated customer cases.
• Communicate effectively, providing clear and professional solutions, updates on the document application process.
• Use sales experience to support customer conversions and promote service adoption.
• Promote customer advocacy by demonstrating a commitment to excellence in every interaction.
• Collaborate with internal teams to ensure accurate and timely resolution of issues.
• Drive customer retention through proactive support and high-quality service.
• Capable of conducting over 100+ calls daily and managing multiple Zoom sessions efficiently.
• Collect feedback from customer interactions and relay it to the Product Development team to ensure our product roadmap aligns with client feedback.
• Drive customer success initiatives that enhance customer retention.
• Utilize B2C experience to understand and respond to consumer behaviors, ensuring customer expectations are met and exceeded.
• Promote customer advocacy by demonstrating a commitment to excellence in every interaction.

Work Environment:

• Monday to Friday, 9 am to 6 pm EST.
• Availability for occasional weekend shifts required.
• In-office role in Brickell, FL, 33131. No hybrid or remote available.

• Pay: $55,000.00 per year
• Bonus Opportunity
• Comprehensive healthcare coverage (medical, dental, and vision insurance).
• 401(K) retirement plan with company match.
• Paid Time Off (PTO) and federal holiday observance.
• Equinox Gym Membership for health and wellness.
• Parking pass provided.
• Complimentary breakfast and mid-day snacks.
• $150 monthly travel stipend.
• Extensive opportunities for professional growth in a dynamic startup environment.