Guest Experience Host

Job Description

Job Description

Guest Experience Host­­­

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Guest Experience Host is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure
• Deliver the brand promise and provide exceptional guest service at all times
• Register and escort all arrivals according to established procedure
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Handle all guest complaints and inquiries in a courteous and efficient manner

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Minimum 1 year relevant experience. preferably at either a hotel, serviced apartment.
• Graduate from hotel school is preferred
• Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. Proficiency in a second language would be a definite advantage

The Cherries on Top (Nice-to-Haves):

• Creative, presentable and self-motivated with a fun and positive personality
• Very flexible and able to adapt to different situations, taking enjoyment from everyday being different

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers : You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
2. Feedback Enthusiasts : You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
3. Passionate Pioneers : You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated of having a blast!