Customer Order Manager

Our Opening and Your Responsibilities

Summary:

This role will enter and manage equipment and parts orders through the shipment of the equipment. The primary focus for this position is to ensure the order flows efficiently through the entire design and build cycle. Key responsibilities include, but are not limited to, collaborating with regional sales managers/sales reps, Channel Partners, quoting team, engineering, production order managers, outbound team and service team to facilitate the order process. Direct interfacing with customers to manage change orders, factory acceptance tests, shipment schedules and installation scheduling.

Essential Duties and Responsibilities include the following:

• Accountable for managing project milestones and associated dates while coordinating with key internal/external stakeholders throughout the entire order process.
• Provide the customer with a single point of contact by managing all customer interactions from the point of sale until the order is shipped and service is engaged.
• Ensure the order acceptance and acknowledgement process is handled accurately and expeditiously.
• Ensure required customer inputs are received and are appropriate (e.g., specifications, clarity of expectations and use, down payment, test products, etc.).
• Manage customer visits and factory acceptance tests (FAT).
• Ensure the accurate completion and review of the following:
• Approval drawings (submittal and approval)
• Manufacturing build and quality control
• Manage change orders and inform the customer of associated costs
• FAT preparation and support with Customer
• Post FAT follow up and shipment
• Coordinate with Service on the installation, sale of service contracts and spare parts by following up with customers between the sales and installation process.
• Follow up with customers after shipment to receive installation acceptance notifications and ensure billing is completed.
• Become familiar with and utilize sales tools, methodologies and processes used in various phases of the sales cycle.
• Work closely with the Regional Sales Managers and Channel Partners to provide outstanding customer service and support.
• Attend sales meetings to understand goals and challenges faced by the team to enable better support.
• Regularly review and analyze backlog reports to identify critical parts and components that require immediate attention, ensuring timely escalation to relevant stakeholders for resolution, run weekly meetings with PO to address long lead times or urgent orders.
• Communicate effectively with internal teams to keep them informed of backlog status and expected resolution timelines, fostering a proactive approach to order management.
• Oversee and maintain accurate machine inventory levels, ensuring optimal stock availability to meet sales demands while minimizing excess inventory.
• Notifying States of all X-ray machines being shipped into their state
• KPI reporting each week (Wed Morning) of new machine bookings, machines shipped and open change orders.
• Comply with all safety policies and procedures.
• Keep work area clean and organized in accordance with Company 5S practices.
• Perform other duties as require

What You Need to Succeed

Required Knowledge, Skills and Abilities:

• High energy and determination to resolve customer order issues.
• Proven ability to work well in a team, and across departmental lines.
• Excellent letter witting and verbal communication skills.
• Good task and project management skills.
• Takes initiative and ownership to drive results and solve problems independently.
• Attention to detail a must.
• Enthusiastic and proactive mindset.
• Exceptional analytical and problem-solving skills.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our . If you’d like more information about your EEO rights as an applicant under the law, please click .

For those who prioritize precision, Mettler Toledo is precisely where you belong.