IT Technician

IT Technician II

Lucent Group, Inc. an equal opportunity employer, located in Tampa, Florida is currently seeking to hire an experienced mid-level IT Technician to support all computer systems in an ITS operations environment.

This person must be a self-motivated technician with a strong technical foundation comfortable working across infrastructure support, scripting, and data systems. The ideal candidate takes initiative, communicates clearly across technical and non-technical staff, and is eager to grow their skills within a complex and evolving environment.

Schedule
Monday–Friday, Full-Time, 40 hours/week

On Call rotation, required

Duties
• Provides mid-level help desk support; troubleshoots and resolves computer, software, and network issues locally and remotely.
• Creates and maintains reports on help desk calls, system availability, and outstanding issues.
• Monitors and supports the proprietary traffic management software system and associated infrastructure to ensure 24/7 system availability.
• Supports VMware virtual environment — maintenance and troubleshooting of virtual machines and infrastructure.
• Maintains and enhances existing Python scripts and automation tools deployed across operations systems; identifies and develops new scripted solutions to fill operational information gaps.
• Writes and executes SQL queries and reports against operations databases; develops new queries and stored procedures on non-proprietary operational databases as directed.
• Supports Windows-based workstation and server environment including software deployment, patching, and configuration.
• Administers and troubleshoots Linux systems as needed within the operations environment.
• Performs hardware and software installations, upgrades, and integrations — including support for new hardware introduced during ongoing TMC modernization.
• Assists with specific directed network infrastructure tasks as assigned by network staff; not a primary network role.
• Maintains familiarity with legacy C# codebase for troubleshooting and knowledge continuity purposes.
• Conducts and verifies daily backups for all critical systems.
• Monitors video wall and partner video feeds to ensure continuous display availability.
• Inventories computer hardware monthly.
• Informally trains users in basic computer skills as needed.
• Performs additional duties as assigned by IT Manager, Operations Manager, or Project Manager.
Minimum Requirements
• College Degree in computer science, information technology, or equivalent experience.
• Minimum 2 years of experience in IT support, preferably within a 24/7 operations or critical infrastructure environment.
• CompTIA A+ certification required.
• Working knowledge of SQL — ability to execute existing queries and reports; aptitude and willingness to grow into query and schema development.
• Scripting experience — Python and/or PowerShell for automation, reporting, or systems administration tasks.
• Working knowledge of Windows Server and desktop environments.
• Familiarity with Linux systems administration.
• Ability to troubleshoot hardware, software, and network issues independently.
• Strong written and verbal communication skills; ability to document issues and solutions clearly.
• Ability to work on-call 24/7/365 as needed.
• Ability to work independently and as part of a team.
Preferred Qualifications
• VMware experience — administration of virtual machines in a VMware-based environment.
• CompTIA Network+ or Security+.
• SQL Server (T-SQL) experience
• Experience maintaining or enhancing Python-based tools in an operational environment.
• Familiarity with C# or .NET in a support/maintenance capacity.
• Experience in transportation, public safety, or other 24/7 critical operations environments.
Other Qualifications
• Genuine interest in technology and operational systems.
• Comfortable mentoring less-experienced technicians.
• Able to manage multiple concurrent priorities under pressure.
• Comfortable communicating technical concepts to non-technical staff and stakeholders.

Lucent Group, Inc. offers an attractive total rewards package including competitive compensation, bonuses, company paid and sponsored health and welfare benefits, PTO, holiday time off, and Team Building events.