Sr. Analyst- Pricing and Value Creation
- Support margin management and value creation initiatives for existing customers.
- Develop campaign and offer strategies for various existing customer channels and segments to maximize customer lifetime value.
- Support go-to-market activities impacting all ADT existing customer transaction types.
- Collaborate with IT and Customer Experience (CX) teams to maintain analysis, reporting, execution, and quality assurance (QA) of price changes for the entire customer base, including recurring and ad-hoc price adjustments not driven by retention. Support reporting, analytics, and testing for this function.
- Analyze and assist in developing pricing programs that increase sales, reduce attrition, and improve profitability.
- Capture, integrate, and analyze sales and installation transactions to support ongoing and ad-hoc pricing decisions.
- Monitor ongoing pricing performance and identify new opportunities.
- Present key findings to business leaders with recommendations based on data-driven insights.
- Develop data and financial models to support improvements in productivity, profitability, and/or retention.
- Create and manage testing and performance views as needed for strategic initiatives.
- Support assigned tasks to resolve operational and profitability issues as needed.
- Partner with IT to develop and enhance data strategies and tools to support the functions listed above.
- Supports efforts in BI and performance reporting
- Provides ad hoc analytics support to various departments as needed (Sales Strategy, Finance, IT etc.)
- Bachelor’s degree in analytics, finance, statistics, economics, or a related field, or equivalent experience.
- Minimum 3 - 5 years in finance and/or data analytics or GTM customer management, preferably within retail security or subscription-based business; both business-to-consumer and business-to-business.
- Proficiency in Tableau, Microsoft Office (full suite), SharePoint, Salesforce, SQL, and cloud-platform data mining. Python experience is a plus.
- Ability to work under tight time constraints in a fast-paced environment with multiple priorities.
- Experience with subscription-based business models preferred.
- Strong oral and written communication skills, with the ability to present to executive leadership.
- Strong problem-solving and financial modeling skills.
- Knowledge of pricing tools, techniques, and methodologies.
- Solid understanding of sales, marketing, finance, and product development.
- Strong quantitative mindset with a natural comfort with numbers.
- Comfortable querying, joining, and manipulating large datasets.
- Ability to see the big picture, make thoughtful trade-offs, and focus on what matters most.
- Deep understanding of financial valuation metrics, such as NPV, IRR, and DCF.
- Ability to assess pricing models using statistical and mathematical analysis.
- Skill in breaking down complex data and analyses for non-technical audiences.
- Ability to respectfully challenge decisions with data to prevent suboptimal outcomes.
- Become familiar with the data environment - what is where
- Learn the intricacies of our business, processes and operations
- Ability to execute recurring tasks independently
- Mastery of the price increase process
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