Installation Manager

Job Description

Job Description

Our Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities".

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are!

What We Offer:

• An Award-Winning Work Environment - Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and Orlando Sentinel!

• Paid Time Off & Six Paid Holidays

• Health, Dental, Vision, & Life Insurance

• Opportunities for Professional Growth & Advancement

• Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable

• Salary: $65,000yr - $70,000yr

• Schedule: Monday - Friday (Full Time) - Occasional Weekend Availability

Our Installation Manager manages the installation processes to assure that installation standards are consistently upheld, while delivering a high level of customer satisfaction. Manages installation, tech and service capacity to assure levels are sufficient to meet branch demands and allow for growth. Manage technical measures, maximizing efficiency, focus on reduction of remakes, and increased first time completion. Participate as a part of the location leadership team in achieving annual operating goals and general leadership of the installation Team. Responsible for leading branch functions to support compliance and safety to include: permitting, environmental reporting, and safety program.

Responsibilities:

• Ensure homeowner satisfaction, as measured through customer surveys, by training and coaching associates on technical capabilities and customer service. Regularly visit Homeowner work sites to audit existing and new processes.

• Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Lead the recruiting efforts as needed to meet workforce requirements.

• Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.

• Lead the safety initiates of the installation process to ensure safe practices are in place and are followed.

• Ensure that all regulatory procedures and/or requirements impacting the installation process are met.

• Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.

• Work directly with Homeowners to resolve installation process issues.

• Manage independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists.

• Directly manage all associates involved in the installation processes

Requirements:

• At least 4yrs of Construction Field Project Management Experience

• At least 2yrs of Managerial/Leadership Experience

• At least 2yrs of Window/Door Replacement Experience

• Demonstrated analytical problem-solving and decision-making skills; follow a systematic approach in situational analysis and definition; arrive at acceptable solutions

• Previous customer service experience and conflict resolution skills required

• Knowledge of applicable building codes and construction techniques.

• Previous work experience in recruiting and managing independent contractors.

• Basic computer skills and MS Office suite proficiency

• Ability to work and lead in a team environment.

**Must be willing to undergo a criminal background check**
**Must have a valid driver's license and clean driving record**
**This Company Participates in E-Verify**

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment ”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.