Multi-Unit & Residential Support Assistant - Appliance Delivery & Inst

Job Description

Job Description

Job Summary:

We are looking for a proactive and dependable Multi-Unit & Residential Support Assistant to support our appliance delivery and installation operations across both multi-unit construction sites and single-family residential homes. This role plays a critical part in ensuring field teams are equipped, job sites are prepared, documentation is complete, and service quality remains consistent across all locations.

Key Responsibilities:

• Support daily operations for both multi-unit projects (e.g., apartment complexes, condos) and residential home deliveries.
• Ensure all field teams are properly loaded with appliances, installation materials, and tools before dispatch.
• Conduct job site readiness checks to verify access, utility availability, safety conditions, and staging.
• Travel between job sites to support installations, verify proper completion, and resolve field issues.
• Review and complete FastField documentation for each delivery, including serial numbers, team names, appliance status, and installation photos.
• Ensure all necessary materials (cords, waterlines, brackets, manuals) are accounted for and delivered to the appropriate sites.
• Confirm that signed BOLs, customer waivers, and job completion forms are collected daily.
• Enforce safety protocols including proper PPE (hard hat, vest, long pants) and secure installation practices on all job sites.
• Support new contractor onboarding with field shadowing, equipment walkthroughs, and FastField training.
• Serve as a liaison between field teams, warehouse personnel, customer service, and project managers.
• Monitor timelines and help reduce delays by proactively addressing supply or access issues.

Qualifications:

• Prior experience in appliance delivery and installation, preferably in both multi-unit and residential environments.
• Strong communication and organizational skills; capable of coordinating across multiple teams and job sites.
• Tech-savvy with the ability to use mobile forms (FastField), shared drives, and routing/scheduling platforms.
• Self-motivated, resourceful, and capable of working independently.
• Valid driver’s license; must be comfortable traveling between job sites.
• Able to lift up to 50 lbs and assist with supply movement when needed.
• Bilingual (English/Spanish) is a plus.

Schedule:

• Monday through Friday with one Saturday per month, with early start time. Flexibility required based on project timelines.

Compensation:

• Travel reimbursement and company-paid supplies.
• PPE and tools provided as needed.