Banquet Captain - Embassy Suites by Hilton Orlando Airport

What will I be doing?

As a Banquet Captain, you would oversee the execution of all banquet functions from food presentation, set-up, break-down, and oversee all catering staff. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Supervise food and beverage service to ensure property standards and procedures are consistently used throughout all banquet events
• Assist with the planning, organizing and execution of all banquet functions by utilizing the detailed banquet event orders for each event
• Supervise, train, schedule and evaluate all catering staff
• Prepare and ring up all catering invoices for all events
• Greet on-site contacts for all catered events and respond to all their requests
• Special projects and assignment for continuous improvement

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon particular requirements of the company.

• Responsible for end of shift duties including, but not limited to billing, cleaning event space and all work areas, returning banquet bar inventory, and releasing staff
• Responsible for the performance of the banquet staff, including direct supervision of the banquet staff, and provides leadership to the entire banquet staff
• Oversees all in-house function and meeting only groups as needed
• Assign and supervise general cleaning tasks using standard hotel products as assigned to adhere to health standards
• Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
• Collaborate with catering/sales, Food and Beverage Managers and the Culinary team to ensure that quality service is provided for all meeting and banquet guests
• Manage the cost and quality control of banquet services
• Be an active liaison between the guests and other Hotel Staff to ensure outstanding customer service while maintaining company procedures and complying with company policies
• Check with facilities, catering and culinary for any last minutes changes
• Perform monthly inventories and order supplies as needed in collaboration with the Food and Beverage Director

• Complete administrative tasks as assigned by Director of Catering

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation

• Ability to read, write and speak the English language fluently to interact with staff
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
• Knowledge of appropriate table settings and serviceware
• Ability to exercise judgment in evaluating situations and in making sound decisions
• Leadership and organizational skills (team orientation, flexible, adaptable)
• Must possess strong organizational skills
• Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism

Experience

• Minimum 2 years experience in banquets, food and beverage, conference services or relation discipline is required
• Minimum 1 year experience in direct supervision and management preferred
• Excellent written and oral communication skills required
• Positive interpersonal and customer service skills required
• Proficiency in the following software required: MS Word, Excel
• Ability to perform the physical requirements of position
• Must have a basic working knowledge of Audio/Visual equipment and set-up

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!