IT Support Engineer
- Provide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization.
- Support and maintain Windows Server 2016/2019 environments.
- Assist with VMware virtualization tasks and basic host/server maintenance.
- Troubleshoot networking issues including switches, firewalls, DHCP, DNS, and connectivity problems.
- Support wireless networks, including access point configuration, monitoring, and basic controller administration.
- Manage Active Directory tasks such as creating, modifying, and disabling user accounts.
- Provide support for Microsoft 365 services including Exchange Online, SharePoint, Teams, and authentication issues.
- Support hospitality systems including Opera PMS, VingCard access control, Micros Simphony POS, and other hotel technologies.
- Perform malware/threat remediation and maintain system security best practices.
- Handle hardware repair, upgrades, and peripheral installations.
- Work tickets efficiently within the companys ticketing system and maintain accurate documentation.
- Complete assigned project tasks according to deadlines and quality standards.
- Communicate professionally with staff and leadership, providing clear written updates and explanations.
- Interact with hotel personnel and guests in a courteous and service-focused manner.
- Coordinate with vendors, service providers, and onsite personnel as needed.
- Lift equipment up to 40 lbs. as part of routine IT duties.
- Participate in an after-hours and weekend on-call rotation for urgent issues.
- Troubleshooting and installation experience with Microsoft Windows 11.
- Basic VMware knowledge.
- Experience with Windows Server 2016/2019.
- Understanding of LAN/WAN networking and wireless systems.
- Knowledge of Active Directory administration.
- Experience with ticketing systems.
- Strong written and verbal communication abilities.
- Excellent customer service and interpersonal skills.
- Ability to complete project tasks on time with attention to detail.
- Ability to lift 40 lbs. or more.
- Must work onsite during regular business hours and participate in on-call rotation.
- Experience administering Microsoft 365 (Exchange, SharePoint, Teams, security settings).
- Experience with hotel technologies including Opera PMS, VingCard, and Micros Simphony.
- Strong relationship-building skills with staff, management, and vendors.
- Four years of technical experience.
- Schedule: MondayFriday, normal business hours EST. On Call Afterhours
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