Call Center Customer Support Tech

OneTouch Direct is proud to be a prominent provider of contact center solutions since 1998, collaborating with Fortune 500 companies to deliver exemplary products and services. We are committed to serving as a seamless extension of our clients while fostering an exceptional internal culture.

We are currently seeking a qualified individual for the position of Call Center Customer Support Tech. In this role, you will be responsible for providing comprehensive technical support and assistance to our First responder customers via telephone, chat, and email. Your expertise will contribute significantly to the customer experience and the overall success of our operations.

Key Responsibilities:

• Deliver technical support and troubleshooting assistance for customer inquiries.
• Guide customers through product setup, configuration, and usage.
• Resolve customers' issues by providing clear and effective instructions and solutions.
• Document all customer interactions and resolutions in the company's support system.
• Collaborate with team members to ensure the delivery of high-quality customer service.

• A minimum of one year of experience in a customer service or technical support role is preferred.

• Strong understanding of computer hardware, software, and operating systems is essential.
• Exceptional problem-solving abilities and effective communication skills are required.
• Demonstrated ability to work both independently and collaboratively within a team.
• A high school diploma or equivalent is required.

• The WEEKLY COMISSION will be paid as 3 tiers based on ORS Score. Based on your ORS Score depends on if you receive an additional $1, $2, or $3 an hour.
• To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
• If you have more than 150 hours you will be paid additional $1 for every hour worked for the month.

• Full-Time Hours : 40 hours per week schedule! 

• GREAT Earning opportunities : Competitive hourly pay
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call-taking!
• Benefits : Health Care Plan (Medical, Dental & Vision)
• Growth : Opportunity for professional advancement as we grow!
• Culture : Diverse, welcoming culture with Employee Resource Groups