Call Representative

Job Title: Phone Representative - Primary Care Office Location: Jacksonville, Florida Company: Coastal Health

Overview: Coastal Health, a leading multi-specialty medical group in Jacksonville, Florida, is seeking a reliable and customer-focused Phone Representative to join our team at one of our busy primary care offices. This role is ideal for someone who is organized, communicates clearly, and is passionate about helping patients navigate their healthcare needs.

Position Highlights:

• Full-time, Monday-Friday schedule

• Work in a fast-paced, supportive healthcare environment

• Join a team that values compassion, communication, and professionalism

• Opportunities for growth within a respected healthcare organization

Key Responsibilities:

• Answer incoming phone calls in a courteous and professional manner

• Schedule, reschedule, and confirm patient appointments

• Provide accurate information regarding services, office policies, and procedures

• Route calls and messages to appropriate clinical and administrative staff

• Verify insurance information and assist with patient registration as needed

• Maintain confidentiality and comply with HIPAA guidelines

Qualifications:

• High school diploma or equivalent required

• Previous experience in a medical office or call center preferred

• Excellent communication and customer service skills

• Comfortable using electronic health records (EHR) and scheduling software

• Ability to multitask and stay organized in a busy setting

• Bilingual in English and Spanish a plus, but not required

Why Join Coastal Health?

• Be part of a respected healthcare team making a difference in our community

• Enjoy a positive work culture with supportive colleagues and leadership

• Competitive pay and benefits, including health insurance, PTO, and retirement plans

How to Apply: Submit your resume. We look forward to connecting with you!

Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.