HR and Payroll Manager (North America)

Join our Intercruises Shoreside & Port Services team as HR Manager for People Services, leading our HR operations across the US and Canada to support our growing cruise services business.

The role will be published until March 17th, 2025.

ABOUT OUR OFFER

Personal benefits: Attractive remuneration, discretionary bonus schemes, extensive health & well-being support, and more, 401k retirement plan, Health Insurance, holidays and paid time off as standard, progression opportunities in more than 50 countries worldwide.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll be our go-to expert for US employment law, tax, and payroll queries, ensuring we stay compliant and our people are supported.
• We need you to evolve our People Services function into a high-performing, customer-centric service that delivers exceptional day-to-day HR operational support to colleagues across the region.
• Leading activities across all HR services, you'll refine and redefine processes to create an efficient and effective People Services function for the future.
• Playing an active role in HR systems development, you'll manage our transition toward digital HR services that make life easier for everyone.
• You'll build and maintain a solid foundation of HR policies and procedures, ensuring knowledge sharing across the team and consistency in our approach.
• Providing guidance materials and clear communications to managers and employees, you'll ensure everyone's on the same page and feels supported.
• Ensure accurate payroll delivery, effective benefit programs, and strong HR operations through best practices, standardization, and robust process governance, including data integrity.
• Lead, develop, and support the local HR team while partnering with global stakeholders and HRBPs to provide expert employment guidance, drive engagement, and build a strong talent pipeline.

• You bring 3 years experience minimum as a Human Resources Manager, with a track record of success in fast-paced environments.
• Your knowledge of US employment law, tax, and labor requirements is excellent, and you're confident navigating complex compliance matters.
• Experience in payroll management and procedures is essential, and you understand the intricacies of getting it right every time.
• You've managed high volumes of employees (2000+) and thrive in dynamic, demanding environments where priorities can shift quickly.
• As a people manager, you're passionate about developing your team, driving engagement, and building a talent pipeline for the future.
• Your customer-service mentality means you're always thinking about how to make things better for the people you support.
• Experience in maritime, tourism and travel is advantageous

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.