Service BDC Agent

Are you looking to launch your career in the automotive industry with a reputable Toyota dealership that has over 30 years of experience? Mike Erdman Toyota invites you to join our team as a Service BDC Agent and embark on a fulfilling career path with room for advancement.

Position: Service BDC Agent

Location: Mike Erdman Toyota, Cocoa, FL

About Us: Mike Erdman Toyota is a trusted name in the automotive industry, serving our community for over three decades. We pride ourselves on our commitment to excellence, customer satisfaction, and fostering a culture of growth and development for our employees.

: As a Service BDC Agent, you will be an integral part of our team, responsible for handling inbound and outbound communications related to service appointments, inquiries, and scheduling. You will work closely with our Service Advisors to ensure seamless customer experiences and maintain our high standards of service.

Responsibilities:

• Manage inbound and outbound calls and emails to schedule service appointments and address customer inquiries.
• Coordinate with Service Advisors and Technicians to ensure efficient scheduling and workflow in the service department.
• Provide exceptional customer service, addressing customer concerns and providing accurate information.
• Maintain organized records of appointments and customer interactions in our database.
• Assist in creating a positive and inviting atmosphere for customers visiting the dealership.

Requirements:

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a willingness to learn and adapt.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer skills and familiarity with office software.

Benefits:

• Competitive salary and opportunities for career advancement.
• Comprehensive benefits package, including medical, dental, and vision insurance. ($300 per month contribution toward your medical insurance if obtained through the company)
• 401k retirement savings plan.
• Paid time off and holidays.
• Monthly $350 car allowance.

Join us and be part of a dynamic team at Mike Erdman Toyota! If you are ready to learn from the best in the business and pave your way to a successful career, apply now by submitting your resume and a cover letter detailing your interest in the Service BDC Agent role at Mike Erdman Toyota.

E.O.E./D.F.W.P.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person