Delivery Manager
- Lead field Delivery team, ensuring seamless transactions and exceptional customer service.
- Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners.
- Ensure highest level of accuracy of every transaction before handing over vehicle.
- Lead the professional growth of the Delivery team through one-on-one coaching, training, group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction.
- Handle customer trade-ins, titling paperwork, and transferring of non-Lucid trade in vehicles through a 3rd party
- Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in
- Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades
- Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory
- Manage quality and condition of vehicle inventory and readiness
- Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics.
- Handle and manage any customer escalations that may arise at the time of delivery
- Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates
- Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations.
- Support vehicle deliveries when Delivery Associates if capacity issue arise
- Assist with daily operations as needed
- Ensure consistent execution of Lucid’s marketing and visual presentation
- Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience
- Ensure every touch point of the delivery process is frictionless and seamless
- Adapt problem-solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders.
- 4- 8 years of experience in a leadership role within the automotive, transportation or logistics industry.
- Bachelor’s degree or equivalent work experience in business, sales, or a related field preferred. High school degree or GED required.
- Proven ability to lead a team of sales and/or process-focused professionals in achieving targets.
- Strong problem-solving abilities. Can identify technical, operational, and organizational roadblocks and provide solutions.
- Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence.
- Experience making data driven decisions and holding team accountable to KPI’s
- Adept at nurturing, developing, and leading exceptional customer-oriented teams.
- Strong cross functional collaborative skills, specifically with sales and service teams.
- Demonstrated experience in fostering an inclusive and collaborative team environment.
- Willingness to work weekends and extended retail hours, particularly at month or quarter ends.
- Current Driver's license and ability to obtain a DMV Salesperson License where required.
- Skilled in Microsoft Office and Salesforce
- Capable of physical tasks such as twisting, bending, squatting, reaching, and standing for extended periods, with or without reasonable accommodations.
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