Lead Server/Dining Room Manager for Assisted Living Facility

Job Description

Job Description

Job Summary

The Dining Room Manager is responsible for overseeing the daily operations of the dining area, ensuring exceptional customer service and a high-quality dining experience. This role involves managing staff, coordinating food service activities, and maintaining a welcoming atmosphere for guests. The ideal candidate will possess strong leadership skills to help motivate our staff to provide excellent customer service in a rewarding environment. They will have a background in food service management, with a focus on enhancing customer satisfaction and operational restaurant efficiency.

Essential Duties and Responsibilities

• Excellent communication skills.
• Good interpersonal skills and abilities.
• Become the liaison between the kitchen and the front of the house.
• Assist with recruiting, training and development programs for all staff.
• Monitor employee dress code.
• Perform Dining Room opening and closing duties, and ensure all servers are trained to perform.
• Attend management and staff meetings.
• Interact with Residents by answering questions, solving problems, overseeing services, taking reservations and introducing him or herself to prospective Residents on tours.
• Undertake special projects as requested.
• Respond efficiently and accurately to Resident complaints.
• Organize and supervise Front of the House team member shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• Other tasks Culinary Director or Executive Director may need.

Skills

• Proven work experience as a lead server or similar role in high volume atmosphere for a minimum of 2 years.
• Proven customer service training experience.

Experience

Candidates should have a solid background in the food industry with experience in roles such as restaurant management or assistant manager positions. Preferred qualifications include:

• Experience in fine dining or casual dining environments ~ Restaurant or Hospitality industry: 2 years (Preferred)
• Proven track record of effective team management and leadership skills.
• Knowledge of culinary practices, food safety standards, and inventory management ~ Management experience 1 year (Required)
• Familiarity with catering services, banquet operations, or bar management is a plus.
• Strong customer service orientation with excellent communication skills. The Dining Room Manager plays a crucial role in creating an enjoyable dining experience while ensuring operational excellence. If you have a passion for hospitality and a commitment to quality service, we encourage you to apply.

FL Clearinghouse | Florida Agency for Health Care Administration