Live chat operator

Job Overview

Cherished Ceremonies Weddings is a premier wedding planning and event coordination company dedicated to creating unforgettable celebrations. We specialise in personalised wedding planning, event design, and day-of management, ensuring every detail is handled with exceptional care. We are seeking a professional and enthusiastic Live Chat Operator to join our team. As the first point of contact for many of our potential clients, you will play a crucial role in providing outstanding customer service and representing the high standards of our brand. This is a Full-Time position based in Tampa, Florida, United States , with a competitive salary of $26 - $39 USD per hour .

Responsibilities

As a Live Chat Operator, you will be responsible for managing real-time conversations with prospective clients visiting our website. Your primary goal is to provide helpful information and create a positive first impression that encourages clients to begin their wedding planning journey with us.

Key duties include:
• Engaging with potential clients via our live chat platform in a timely, professional, and friendly manner.
• Providing accurate and detailed information about our wedding planning packages, services, and pricing.
• Answering enquiries regarding our process, availability, and what sets our company apart.
• Understanding client needs to qualify leads effectively for our wedding planning team.
• Scheduling initial consultations and appointments between clients and our event coordinators.
• Maintaining a comprehensive knowledge of all company services and offerings.
• Accurately documenting all client interactions and key information in our CRM system.
• Upholding the empathetic and professional tone of the Cherished Ceremonies Weddings brand.

Qualifications

We are looking for a candidate with a passion for customer service and exceptional communication skills. The ideal candidate will be organised, empathetic, and highly motivated.

Essential skills and experience:
• Proven experience in a live chat, customer service, or a similar client-facing role.
• Exceptional written communication skills, with impeccable grammar, spelling, and punctuation.
• Strong typing skills and the ability to manage multiple chat conversations simultaneously.
• A patient, empathetic, and friendly demeanour, with a genuine desire to help people.
• The ability to work independently and manage your time effectively.
• Proficiency in using standard computer software and online communication tools.

Desirable attributes:
• A keen interest or prior experience in the wedding, hospitality, or events industry.
• Familiarity with CRM systems and live chat software platforms.

Benefits

• A competitive hourly wage.
• The opportunity to be a key part of a creative and passionate team that brings dream weddings to life.
• A positive, supportive, and collaborative work environment.
• The chance to develop your customer service and communication skills within a prestigious events company.