Senior Luxury Leisure Sales Manager

Company Description

We are looking for a Senior Luxury Leisure Sales Manager to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

Job Description

• Strategically drive luxury transient revenue by fostering and expanding relationships with elite travel advisors, and UHNW intermediaries

• Develop and execute sophisticated account strategies and annual business plans to optimize revenue and deepen loyalty within the luxury leisure market

• Represent the property at trade shows, FAM trips, roadshows, and exclusive client activations to amplify global brand presence

• Collaborate with cross-functional teams to align sales initiatives with marketing campaigns, brand storytelling, and pricing architecture

• Conduct market intelligence analysis to anticipate demand shifts, track emerging trends, and identify new high-potential source markets

• Design bespoke client experiences and high-touch site inspections

• Spearhead the contracting and RFP process with key accounts while ensuring alignment with profitability goals and brand integrity

• Maintain accurate pipeline reporting, CRM tracking, and performance forecasting for assigned accounts

• Partner with operations to ensure service delivery excellence and personalization for VIP guests

• Leverage thought leadership and personal network to position Delano as a top-tier destination within the luxury travel community

• We recognize we are in the hospitality industry and that may require us to provide lateral service. 

• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications

• Three to five years of experience in luxury transient hotel sales, with existing relationships in key markets

• Proven track record in managing high-end leisure and agency-driven segments

• Familiarity with Agency360, Salesforce, PowerPoint, Excel, and luxury RFP platforms

• Strong presentation, communication, and organizational skills

• Self-driven and resourceful, with a balance of creativity and analytical thinking

• Willingness to travel globally for client engagement, brand positioning, and events

• Previous experience with a lifestyle or ultra-luxury hotel brand is required

• Possesses a gracious, professional, and approachable demeanor reflective of a luxury brand

• Strong multitasking and organizational skills; thrives in fast-paced environments with high attention to detail

• Ability to work independently and collaboratively while maintaining positive interdepartmental relationships

• Physically able to stand or walk for extended shifts (up to 8 hours or more) and respond quickly to guest or client needs

• Must be able to lift, twist, push, pull, bend, climb, and carry objects as needed for site inspections or event prep

• Excellent verbal and written communication skills; must be fluent in English

• Willingness to work both indoors and outdoors, in varying conditions, based on business demand

• Working knowledge of federal, state, and local labor and safety laws, including equal employment opportunity, wage and hour regulations, and occupational safety compliance

• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.