Virtual Assistant

Position: Virtual Assistant

Date Posted: March 22, 2026

Industry: Business Process Outsourcing (BPO) / Administrative Support / Customer Experience

Employment Type: Full Time

Experience: Entry-Level

Qualification: High School Diploma / GED

Location: Florida, USA (REMOTE)

Company: MCI

Description:
MCI is a rapidly expanding, technology-driven business services provider in the United States, offering solutions across Customer Experience (CX), Business Process Outsourcing (BPO), and cloud-based services. With operations spanning multiple countries and industries such as healthcare, telecom, retail, government, and financial services, MCI delivers scalable and cost-effective solutions powered by advanced technologies and a distributed workforce.

The company promotes a supportive work culture focused on continuous learning, career growth, and employee engagement. As part of its remote workforce, MCI is currently looking for a highly organized and detail-focused Virtual Assistant to support administrative operations and assist executive-level staff.

In this role, you will play a vital part in maintaining efficient workflows by managing tasks, organizing information, and supporting the Executive Assistant. The ideal candidate should possess strong English communication skills, the ability to work independently, and a commitment to delivering accurate, high-quality work within deadlines.

Key Responsibilities:

• Carry out a wide range of administrative and clerical tasks
• Accurately input and manage data within internal systems and databases
• Maintain and organize filing systems to ensure up-to-date records
• Collaborate with team members and provide support in a team-driven environment
• Communicate effectively with internal and external stakeholders
• Respond to emails and phone calls in a timely and professional manner
• Schedule meetings and coordinate calendars
• Arrange travel bookings and accommodations when required
• Maintain and update contact lists and internal records
• Prepare spreadsheets, reports, and presentations as assigned
• Meet productivity and accuracy benchmarks set by the team
• Handle confidential data with discretion and professionalism
• Follow company procedures, workflows, and compliance standards
• Perform additional administrative duties as assigned

Requirements:

• Previous experience as a Virtual Assistant or Administrative Assistant (BPO experience preferred)
• Familiarity with office management systems and administrative processes
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint
• Strong time management skills with the ability to prioritize tasks effectively
• Excellent attention to detail and problem-solving capabilities
• Strong written and verbal communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Reliable high-speed wired internet connection (minimum 20 Mbps)
• Typing speed of at least 20 words per minute with accuracy

Benefits:

• Paid time off along with company-recognized holidays
• Performance-based incentives, bonuses, and reward programs
• Health coverage options including medical, dental, and vision (eligibility varies)
• Retirement savings plans where applicable
• Short-term disability insurance and life insurance options
• Additional coverage such as accident and critical illness insurance
• Opportunities for internal promotions and career advancement
• Paid training programs to enhance skills
• Supportive and engaging work environment with a collaborative culture
• Casual dress code for a comfortable work experience

Additional Information:

• This role is primarily remote and involves extended periods of computer-based work
• Candidates must be authorized to work in the United States
• Employment may require background checks, security screening, and drug testing depending on program requirements
• Reasonable accommodations are provided in accordance with applicable laws

MCI is an equal opportunity employer that values diversity and inclusion. Employment decisions are based on qualifications, merit, and business needs, ensuring a respectful and discrimination-free workplace for all employees.

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