Sales Support Specialist
- Provide customer phone and email support regarding order inquiries, pre and post-sales support, account management, and product-related questions.
- Provide support for Sales Reps with taking, inputting, and submitting orders
- Serve as the first point of contact for customer inquiries, ensuring excellent customer service and prompt issue resolution.
- Assist in the creation and implementation of sales strategies and campaigns.
- Explore upsell opportunities and follow up with existing customers to encourage additional sales.
- Establish, develop, and maintain business relationships with current, dormant, and prospective customers.
- Conduct inbound and outbound calls to drive new or additional sales opportunities.
- Compile account information and data reports for the organization and review with the sales team.
- Maintain and organize customer data within company CRM tools.
- High school diploma or equivalent.
- Proven experience in a sales support or administrative role, preferably within a sales or customer service environment.
- Familiarity with sales processes and CRM systems.
- Proficient in computer software systems including MS Office and MS Excel.
- Ability to use critical and creative thinking to identify and resolve complex problems.
- Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
- Exceptional attention to detail and accuracy in data entry and record-keeping.
- Strong work ethic and willingness to go above and beyond to support the sales team and achieve sales targets.
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