Digital Operations Specialist
- Process and review mobile deposits, in-clearings, ACH transactions, wire transfers, and RDI transactions.
- Balance files daily and resolve exceptions in a timely and accurate manner.
- Process Account-to-Account (A2A) transfers and ACH originations.
- Perform debit card reconciliations and investigate discrepancies.
- Generate operational and client-facing reports in accordance with institutional policies.
- Ensure all deposit-related activities comply with applicable banking regulations, including Regulation E, Regulation CC, and NACHA rules.
- Conduct research and provide operational support for digital deposit services, including ACH, mobile deposits, and reconciliation inquiries.
- Perform daily General Ledger reconciliations for all digital clients.
- Facilitate internal and external money movement transactions as required.
- Execute daily audits and monitor dual control processes to maintain operational integrity.
- Collaborate with cross-functional stakeholders, including Product, Fraud, Compliance, and Client Services, to improve operational workflows and client outcomes.
- Manage and resolve tickets in accordance with established Rules of Engagement.
- Provide cross-training and backup support to other Deposit Operations Specialists.
- Participate in team initiatives and special projects as assigned by the Digital Operations Manager.
- 3+ years of experience in deposit operations, banking operations, or a related financial services role
- Fintech industry experience preferred.
- Strong understanding of NACHA rules and applicable banking regulations
- Knowledge of operational risk controls and compliance requirements
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong analytical, organizational, and time management skills
- Detail-oriented with the ability to prioritize effectively in a deadline-driven environment
- Strong written and verbal communication skills
- Demonstrated ability to collaborate in a cross-functional, remote environment
- $50,000 - $60,000 Annual Salary.
- Annual Cash Bonus and Equity Options commensurate with the role level and experience.
- Fully Remote.
- 401(k) plan.
- Insurance - Health, Dental and Vision.
- Time Off.
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