Senior Director of System Integration and Process Innovation

Senior Director of System Integration and Process Innovation – Exact Billing Solutions (EBS) 
Lauderdale Lakes, FL 

Salary:$180K - $200K

Who We Are 

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. 

EBS is poised for exponential growth, and we are building out our teams to support the expansion of global operations. 

Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation. 

Our Origin Story 

Exact Billing Solutions was launched to address one of healthcare’s most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties. 

Recognition & Awards 

Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including: 

• Inc. 5000, 2024 – Top 5 Fastest-Growing Private Companies in America (ABA Centers of America) 

• EY Entrepreneur Of The Year® U.S. Overall 

• Florida Trend Magazine – 500 Most Influential Business Leaders 

About the Role

The Director of System Integration and Process Innovation is responsible for fostering interdepartmental collaboration and optimizing the organization’s Revenue Cycle Management (RCM) processes through system enhancements and process improvements. This position serves as a critical link between internal teams and external software vendors to develop a comprehensive, user-friendly system supporting the entire RCM cycle, from authorizations through billing and collections.

The individual in this role will lead efforts to drive operational efficiency, ensure effective communication across teams, and oversee the development and execution of strategies to improve revenue systems and processes.

Key Responsibilities

• Interdepartmental Collaboration:
• Act as a central resource for directors across departments to identify process bottlenecks and ensure seamless communication and alignment of goals.
• Facilitate cross-functional initiatives to enhance workflow and operational efficiency.
• Systems Integration and Development:
• Collaborate with software vendors to design and implement a fully integrated system that supports the RCM cycle, ensuring usability and functionality for all stakeholders.
• Identify and prioritize system requirements to streamline processes from authorizations to collections.
• Process Improvement:
• Lead process improvement initiatives to enhance operational performance and reduce inefficiencies within the RCM cycle.
• Develop and implement best practices for interdepartmental workflows and procedures.
• Revenue Cycle Management (RCM):
• Review the RCM lifecycle, ensuring accurate and timely processing of authorizations, claims, billing, and collections.
• Analyze RCM data to identify trends, opportunities, and risks, providing actionable recommendations for improvement.
• Collaborate with Department Leaders when Trends are identified and improvements are needed.
• Strategic Planning and Innovation:
• Develop and execute strategies to optimize revenue systems and processes, ensuring alignment with organizational goals.
• Partner with leadership to identify and implement innovative solutions for long-term operational success.

Requirements

Qualifications

• Bachelor's degree required; Masters is a plus
• Strategic thinking and the ability to implement solutions that align with organizational objectives.

• Effective communication skills to coordinate with diverse teams and external vendors.
• Proficiency in managing data-driven decision-making processes.
• Strong project management and organizational abilities.
• Willingness to submit to drug and background screenings.
• Familiarity with ABA therapy principles and practices is a plus.
• Professional or personal experience with ASD and/or ABA therapy is highly valued.

Benefits

Outstanding Benefits 

• 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays) 

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options 

• Medical, dental, vision, long-term disability, and life insurance 

• Generous 401(k) with up to 6% employer match 

About Exact Billing Solutions 

Exact Billing Solutions is committed to building a culture of professionalism, accountability, and operational excellence. We believe billing is more than a back-office function—it’s a vital part of delivering quality healthcare. By hiring individuals with the right blend of expertise, integrity, and client focus, we empower providers to thrive while making the business of healthcare more efficient and sustainable. 

Join our mission and help transform healthcare billing with precision and purpose!