IT & Network Administrator

Position Summary:
The IT & Network Administrator serves as the primary and central point of responsibility for all information technology systems at the Alper JCC. This is a one-person IT role responsible for the planning, security, maintenance, support, and continuous improvement of the organization’s technology infrastructure, ensuring reliability, data protection, and operational continuity across all departments and campuses.

This role blends hands-on technical execution, system ownership, documentation, and organizational risk management, while also supporting the responsible adoption of emerging technologies, including AI-enabled tools, in alignment with organizational policies and best practices.

Essential Duties and Responsibilities:

IT Systems and Network Administration:

• Maintain overall responsibility for the JCC’s IT infrastructure, including servers, networks, Wi-Fi, firewalls, VPNs, switches, cabling, phone systems, printers, security systems, and end-user devices
• Administer and support LAN, WAN, Wi-Fi, VPN, and cloud-based systems using industry best practices
• Monitor system performance, uptime, and security and proactively identify and resolve issues
• Provide day-to-day technical support and serve as the escalation point for complex IT issues
• Maintain accurate documentation of systems, configurations, changes, and procedures

Security, Backup, and Disaster Recovery:

• Manage cybersecurity controls including firewalls, antivirus, patching, access controls, and monitoring.
• Maintain backup systems and disaster recovery processes and test and document recovery procedures.
• Develop, document, and maintain IT policies and procedures related to data security, access management, data storage, and disaster recovery.
• Identify technology-related risks and recommend mitigation strategies to leadership.

Systems, Software, Cloud, and CRM Administration:

• Administer the Microsoft 365 environment, including Exchange, Teams, OneDrive, SharePoint, Azure AD, and device management.
• Serve as the primary administrator for the organization’s CRM and related systems, including user setup, role-based access, permissions, and deactivation.
• Maintain CRM data integrity in partnership with department leads through system rules, required fields, and access controls.
• Support cloud-based and third-party systems used across the organization, including CRM, registration, finance, access control, and security platforms.
• Manage user accounts, permissions, onboarding, and offboarding access across all systems.
• Support audits, insurance reviews, compliance requirements, and IT-related documentation.

Project Support and Continuous Improvement:

• Plan and execute IT upgrades, replacements, and improvement projects in coordination with leadership.
• Partner with departments to understand operational needs and recommend practical and secure technology solutions.
• Stay current on relevant technology and cybersecurity trends and make improvement recommendations.

Emerging Technology and Responsible AI Use:

• Evaluate and support the responsible use of AI-enabled tools to improve internal efficiency, communication, and service delivery.
• Establish basic guardrails and usage guidelines to ensure AI tools comply with organizational data privacy, security, and confidentiality standards.
• Monitor AI features embedded in systems such as Microsoft 365 or CRM platforms and assess access, data exposure, and risk.
• Support leadership and staff in understanding appropriate AI use cases, limitations, and risks.
• Recommend low-risk, practical AI applications aligned with nonprofit operations and organizational needs.

Events and Operational Support:

• Provide IT support for major programs, events, and emergencies as needed.
• Be available for after-hours or weekend support when required for critical systems or events.

Qualifications:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• Three or more years of experience in IT systems, network administration, or a similar hands-on technical role.
• Strong working knowledge of TCP/IP networking, switching, routing, VLANs, DNS, and Wi-Fi systems.
• Experience administering Microsoft Windows environments, Windows Server, Active Directory, and Microsoft 365.
• Experience administering or supporting CRM systems, including user management and access controls.
• Understanding of cybersecurity best practices, backups, and disaster recovery.
• Familiarity with AI-enabled productivity tools and data privacy considerations preferred.
• Ability to work independently, prioritize competing needs, and manage multiple systems with limited resources.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Avaya or similar phone system experience a plus.

Physical and Work Requirements:

• Ability to work at a computer for extended periods.
• Ability to lift and move equipment up to approximately 20–50 pounds as needed.
• Ability to access equipment under desks, in closets, and server areas.
• Flexibility to work early mornings, evenings, weekends, and on-call as required.

Position Scope and Expectations:
This position functions as the single internal owner of IT systems for the organization, including network infrastructure, cloud platforms, CRM access administration, and system security. Accountability for system performance, data access, continuity, and day-to-day technology operations resides fully within this role. The position requires strong judgment, independence, and the ability to balance immediate operational support with long-term system stability and organizational risk management.

Located in sunny, beautiful Miami, FL, the sprawling Alper JCC Miami on The Jay Morton-Levinthal Campus lies in the heart of the suburb of Kendall. Convenient and accessible, our Center provides many opportunities for the Jewish community and all south Miami-Dade County residents to enjoy recreational, educational, cultural and social activities.We offer our members and guests the chance to meet and connect with individuals and families from all over. For fitness enthusiasts, our Fitness Center is a great place to play racquetball, train with a friend in the gym, play tennis or swim in our chilled/heated 25 yard outdoor swimming pool. Our Youth and Adult Building, home to a wide selection of adult programs and our children's department offers the young and young at heart a place to gather and socialize. Also, our Sablotsky Cultural Arts Center hosts visual arts exhibits and performance or all ages and focuses on bringing renowned Jewish artists, authors, and entertainers for the community to enjoy!