Patient Service Specialist PR

Health First
Melbourne, FL
Job Requirements

POSITION SUMMARY

The Patient Service Specialist Patient Relations (PR) ensures the Mission/Vision and financial integrity of Health First, Inc. by achieving sustainable levels of internal and external customer service, regulatory compliance, and financial performance within the revenue cycle.

Primary Accountabilites

  • Prepare charts for scheduled patients, obtain and verify authorizations, perform medical necessity, and ensure accurate orders are in place for all service lines.
  • Register patients by using two patient identifiers (name, date of birth, etc.), confirm armband accuracy, input demographics information, and secure the required forms to meet compliance with regulatory policies.
  • Perform Medicare compliance review on all applicable Medicare accounts in order to determine coverage. Identify patients who may need Medicare Advance Beneficiary Notices of Noncoverage (ABNs). Issues ABN forms as needed.
  • Complete Medicare Secondary Payer Questionnaire (MSPQ) for Medicare beneficiaries.
  • Verify insurance eligibility and benefits through eligibility systems or contacts insurance companies by phone, fax, online portal, and other resources to determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled or emergent patients.
  • Calculate patients’ co-pays, deductibles, and co-insurance. Provide patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service for both emergency and outpatient services.
  • Attempt to collect patient cost-sharing amounts (e.g., co-pays, deductibles) and outstanding balances prior to service and post payments.
  • Ensure compliance with state and federal laws regarding all aspects of role.
  • Proficient and able to function in all Registration environments.
  • Mentor staff and assist with training new staff on department specific procedures and applications.
  • Daily reconciliation of payment collections, preparation of bank deposits, and petty cash distribution.

Work Experience

MINIMUM QUALIFICATIONS

  • Education: High School diploma or equivalent.
  • Work Experience: 1 year customer service experience.
  • Knowledge/Skills/Abilities: Working knowledge of Microsoft Office applications, organizational and communication skills, excellent customer service skills.

Preferred Qualifications

  • Certification: CPR Certification.
  • Knowledge/Skills/Abilities: General knowledge of healthcare terminology and abbreviations, previous healthcare experience.

PHYSICAL REQUIREMENTS Sedentary

  • Majority of time involves sitting or standing; occasional walking, bending, stooping Long periods of computer time or at workstation.
  • Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
  • May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
  • Communicating with others to exchange information.
  • Visual acuity and hand-eye coordination to perform tasks.
  • Workspace may vary from open to confined.
  • May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time

Shift Times : variable

Paygrade : 24
Posted 2026-01-27

Recommended Jobs

GT Controls Software Engineer - Alpharetta

NES Fircroft
Orlando, FL

The Gas Turbine Control Software Engineer is responsible for the design, development, testing, and maintenance of control software for Gas turbines. This role requires a deep understanding of control …

View Details
Posted 2026-01-27

Senior Analyst, Brand Analytics

Royal Caribbean Group
Miami, FL

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefit…

View Details
Posted 2026-01-22

Prep/Line Cook - Graziano's Lifetime Coral Gables

Grazianos Group
Coral Gables, FL

Summary: The Prep & Line Cook is a full-time, dual-role position responsible for both kitchen preparation and line execution. This role supports the kitchen team by handling food prep duties during n…

View Details
Posted 2026-01-02

Senior Tax Manager - International Tax

NorthPoint Search Group
Miami, FL

Senior Tax Manager - International Tax - Miami, FL Who: A seasoned CPA with at least ten years of public accounting experience and proven leadership and technical tax review expertise. What: Lea…

View Details
Posted 2026-01-12

Cook II-High Velocity

Marriott
Orlando, FL

POSITION SUMMARY The Orlando World Center Marriott is now partnering with the Rouxbe Cooking School to offer culinary associates engaging online training opportunities to help grow their careers. …

View Details
Posted 2026-01-30

Business Development Manager - Amazon Brand Acquisitions

Concepta
Miami, FL

Concepta is a fast-growing cosmetics and supplements brand focused on the U.S. market via Amazon. We combine scientific product development with an agile, data-driven business model to build best-sel…

View Details
Posted 2025-11-12

RN Clinical Manager - NICU

Johns Hopkins Medicine
Saint Petersburg, FL

Make it happen at Hopkins! Johns Hopkins All Children's Hospital is a premiere clinical and academic health system, providing expert pediatric care for infants, children and teens with some of the …

View Details
Posted 2026-01-15

Registered Behavior Technician

H2 Health
Port Orange, FL

Registered Behavior Technician (RBT) – Outpatient Pediatrics - Port Orange, FL Now Hiring Full Time Why This Opportunity Stands Out: Great Strides Rehab, part of the H2 Health family, is l…

View Details
Posted 2025-11-12

Assistant Community Manager

Wendover Management, LLC
Longwood, FL

Join Wendover as an Assistant Community Manager – Support a thriving community. Shape exceptional experiences.      As an Assistant Community Manager at Wendover, you’ll be the front line…

View Details
Posted 2026-01-14

Staff Accountant (Bilingual - English/Spanish)

Farma International
Miami, FL

Job Description Job Description Location: Kendall - Miami, FL (On‐site) Job Summary We are a small company based in the Miami area seeking a Bilingual Staff Accountant (English/Spanish) wi…

View Details
Posted 2026-02-03