Sales and Catering Coordinator - Embassy by Hilton Suites Orlando Airport

The bustling Embassy Suites Orlando Airport is looking for their next Sales & Catering Coordinator to join their sales team! This 174-suite property is located less than 10 minutes from the Orlando International Airport terminal, just short drive from the Orange County Convention Center, USTA, Universal Orlando Resort, SeaWorld Orlando, and the Walt Disney World Resort!

The ideal candidate for this position will possess three year's customer service experience that involved heavy computer usage as well as organization/time management/multi-tasking. It would be an asset for this position to have hotel front office experience, ideally at Hilton property, using OnQ and/or Delphi FDC.

Shift Pattern: business hours, Monday through Friday

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Sales & Catering Coordinator, you will provide the director and managers of Sales and Banquets with administrative and clerical support, as well as assist on special projects as needed i n the hotel's continuing effort to deliver outstanding guest service and financial profitability . Specific responsibilities of the role include:

• Responsible for initiating the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability
• Responsible for initiating reservations for group attendees, preparing rooming lists, revising existing reservations, building group blocks in the PMS as needed
• Communicating to external customers any communication deemed necessary by the event service managers
• Assist the Sales Managers upon request to conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Data entry using Delphi, Microsoft Word and Excel
• Copying and distributing of internal/external letters, forms, bookings, contracts, resumes, room lists, schedules, and mail.
• E-mail correspondence directed by managers as needed
• Filing, faxing, and distribution of incoming/outgoing mail
• Answer telephone and assist internal and external guests with requests

• Attends weekly sales departmental meeting and other scheduled meetings to support business operations, such as group pick up meeting, weekly operations meeting, and weekly sales meeting

• Performs other duties and responsibilities as assigned or required by management

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!