Patient Services Representative
- Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and ensure effective short-term and long-term resolutions
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage, and financial options
- Greet patients and visitors to the office and provide a high level of customer service
- High School diploma required; Associate degree preferred
- Minimum 1 year experience in a hospital or medical office setting
- Extensive knowledge of insurance/benefits, medical terminology and medical billing
- Women's health, OB/GYN, or Fertility experience preferred
- Bilingual English and Spanish speaker preferred
- Strong technical and clinical assessment skills
- Ability to access, input, and retrieve information from a computer
- Ability to work independently and demonstrate good judgment
- Ability to communicate accurately and concisely
- Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
- Part-Time Employees: 401(k) with company match and performance-based bonus opportunities
- Per Diem Employees: 401(k) with company match
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