Housekeeping Operations Manager

: Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The Fairfield Inn & Suites at The Keys Collection opened in May 2015 and is one of the newest hotels in Key West, Florida. This newly built, contemporary hotel is located at the entry point of Key West at 3852 North Roosevelt Boulevard, and is convenient to all of the island's best attractions including Duval Street (where Key West's best restaurants, nightlife and shopping reside), Old Town, Mallory Square, Smathers Beach, Duval Street, Fort Zachary Taylor and the Hemingway House. Fairfield Inn & Suites at The Keys Collection offers 133 brand new guest rooms. Fairfield Inn Key West 3852 N Roosevelt Blvd Key West, FL 33040 Overview:

The Housekeeping Operations Manager is responsible for ensuring the smooth operation of the Housekeeping department, maintaining an attentive, friendly, efficient, and courteous environment for all guests. This role includes overseeing daily housekeeping activities, ensuring high standards of cleanliness, and maintaining effective communication with other departments to maximize guest satisfaction and operational efficiency. At Highgate, we offer excellent benefits to our Associates - Medical, Dental, Vision, Paid time off, Vacation, 8 Paid Holidays per year. Come join our Team on the beautiful Island of Key West.

Responsibilities:

• Guest Satisfaction: Respond to all guest requests, issues, complaints, and accidents in a prompt, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Team Management: Motivate, coach, counsel, and discipline housekeeping personnel according to Highgate Hotel S.O.P.'s.
• Communication: Maintain constant communication with other departments, including Front Desk, Reservations, and the Credit Manager.
• Staff Training: Develop employee morale and ensure ongoing training for housekeeping personnel.
• Staff Scheduling: Prepare and manage employee schedules according to business forecasts, payroll budgets, and productivity requirements.
• Inventory Management: Maintain required pars of all housekeeping supplies and ensure proper inventory control.
• Compliance: Ensure adherence to all Highgate Hotel policies and procedures, including Purchase Orders, invoicing, and checkbook accounting.
• Budget Management: Ensure that Wage Progress, Productivity, and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
• Safety and Security: Establish and maintain key control systems and ensure adherence to "Lost and Found" procedures and policies.
• Operational Efficiency: Operate radios efficiently and professionally to communicate with hotel staff, ensuring proper radio etiquette within the department.
• Meetings: Participate in daily and monthly Rooms Merchandising meetings and conduct departmental meetings as required.
• VIP Services: Monitor all VIPs, special guests, and requests to ensure their needs are met.
• Documentation: Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, and reports.
• Guest Interaction: Ensure staff greets and assists all guests in a friendly, helpful, and courteous manner.

Qualifications:

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
• Previous supervisory responsibilities
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by manager