Business Banking AML - Ops Sr Analyst

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The AML Ops Sr. Analyst MKTS plays a critical client‑facing role, directly engaging with Business Banking clients to gather required information and complete periodic AML/KYC refresh activities. The analyst ensures accurate, timely, and compliant updates to client profiles in alignment with U.S. AML/KYC regulations, BSA requirements, OFAC guidance, and internal standards. This position delivers a high‑quality, client‑centric experience through clear, professional communication while effectively managing casework and mitigating financial crimes risk. The Sr. Analyst will partner closely with the Band 5 Manager and collaborate with Compliance, Operations, and other internal stakeholders to resolve issues and ensure seamless case execution.

Key Responsibilities

• Execute client‑facing outreach and information-gathering efforts to complete high‑risk AML/KYC refresh reviews, including CDD/EDD updates, and sanctions screening.
• Communicate professionally with external clients to obtain required information and resolve deficiencies.
• Communicate directly and professionally with internal partners to obtain required documentation, clarify discrepancies, and resolve deficiencies.
• Perform AML/KYC refresh reviews for Business Banking clients, including CDD/EDD updates, sanctions screening, PEP checks, and adverse media reviews.
• Validate client documentation and ensure compliance with regulatory and internal policy requirements.
• Maintain accurate case documentation and audit-ready evidence.
• Escalate issues and risks promptly to the Band 5 Manager.
• Contribute to continuous improvement initiatives by identifying process gaps and recommending enhancements.
• Meet or exceed SLA and quality standards for case completion.

Required Qualifications

• Strong written and verbal communication skills, ensuring clear, accurate, and client‑friendly interactions.
• Knowledge of U.S. AML/KYC frameworks, sanctions screening, and risk rating methodologies.
• Proficiency in Microsoft 365 and familiarity with AML/KYC screening platforms.
• Ability to manage workload effectively and deliver consistent results within SLAs.

Preferred Qualifications

• Demonstrated experience engaging directly with external clients, ideally within Business Banking or similar commercial client segments.
• Proven ability to partner effectively with sales teams to support client needs, resolve issues, and drive coordinated outcomes.

• Bachelor’s degree (Finance, Accounting, Business, Law) or equivalent experience.
• CAMS/CFE certification or similar credentials.
• Experience in AML/KYC or financial crimes risk operations (1+ years preferred).

Shift:

1st shift (United States of America)

Hours Per Week:

40