Patient Care Specialist I
- Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact
- Collects and processes copayments following standard cash-handling and reconciliation procedures.
- Verifies insurance eligibility, obtains required authorizations, and documents verification results
- Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
- Answers and routes phone calls, schedules or reschedules appointments, and maintains daily
- Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a
- Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents
- Reviews patient accounts for outstanding balances or documentation errors and partners with billing
- Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing
- Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly
- Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and
- Provides professional, courteous customer service and maintains composure during high-volume or
- Coordinates scheduling across multiple providers, departments, or specialties to support efficient
- Audits patient charts, registration data, and referral documentation to identify and correct compliance
- Participates in mandatory training programs related to compliance, privacy, workflow changes, and
- Supports the Practice Manager and care team with assigned administrative tasks.
- Participates in departmental audits, workflow redesign initiatives, and implementation of new systems
- Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or
- Demonstrates excellent guest service to internal team members and patients.
- Performs other related duties as assigned.
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