Float Customer Service Representative - Golisano Pediatric Specialties and Urgent Care - Naples

Location: Lee Health -2776 Cleveland AveFort Myers FL 33901

Department: GCHSWF Pediatric Specialists - Collier Clinic

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate: $17.34 - $21.67 / hour

Summary

🌟 Now Hiring: Float Customer Service Representative

📍 Golisano Pediatric Specialties & Urgent Care Naples
3361 Pine Ridge Road, Naples, FL 34109
🕗 MondayFriday | 8:00 AM 5:00 PM |

Make a Difference Every Single Day

Are you passionate about helping others, especially kids and their families? Were looking for a friendly, reliable Customer Service Rep to float between our Pediatric Specialties and Urgent Care (same building!) and provide top-notch support at check-in, over the phone, and throughout the patient experience.

What Youll Do:

• Greet and check in pediatric patients

• Verify insurance and assist with scheduling

• Answer phones and help families navigate care

• Be a calm, caring presence during stressful moments

What Were Looking For:

• Strong customer service skills & a compassionate personality

• Comfortable in a fast-paced medical setting

• Bilingual in English & Spanish? Thats a BIG plus!

• Experience in healthcare is preferred, but not required

Why Youll Love It Here:

Set weekday hours no late nights or weekends
Supportive pediatric care team
Make a real impact in a childs healthcare journey

Apply today and bring your heart for service to Golisano Pediatric Specialties & Urgent Care where kids come first, and youre valued for being you.

The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records. This position can be assigned Sat and Sun shifts and reports to the Manager/Supervisor. This position is required to float to all LPG and Hospital Outpatient Department locations across four counties.

Requirements

Education: High School Diploma or GED required. Associates Degree preferred.

Experience: External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred. Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.

License: Not required.

Certifications: Not required.

Other: Excellent customer service and computer skills required. Ability to solve problems anddemonstrate critical thinking skills. Works weekend and holidays.

US:FL:Fort Myers