Patient Support Specialist (In Person Position)

Patient Support Specialist

Melbourne, FL

Full Time | 100% On Site

This position is not remote or hybrid

About Pivotal Health

At Pivotal Health, we are committed to improving patient outcomes through innovative healthcare solutions and exceptional patient support services. Our teams work together every day to help patients receive the care, guidance, and support they need while making a meaningful impact in healthcare.

We are currently looking for a motivated and compassionate Patient Support Specialist to join our growing team.

Position Overview

Are you looking to get your foot in the healthcare field? Do you enjoy helping others and working in a fast paced environment where your work truly matters?

As a Patient Support Specialist, you will serve as a front line resource for patients and internal teams by providing product support, troubleshooting assistance, and helping ensure patient compliance throughout the monitoring process.

This role is ideal for someone who enjoys problem solving, communicating with patients, and being part of a team focused on delivering outstanding patient care and service.

Schedule

We currently have two openings available with the following schedules:

⭐ Position 1

11:30am – 8:00pm

Days off will be either:

• Tuesday and Sunday

or

• Wednesday and Thursday

⭐ Position 2

10:00am – 6:30pm

• Days off: Tuesday and Saturday

What You Will Do

⭐ Communicate with patients, customers, and internal staff via phone to maintain patient compliance and provide support

⭐ Troubleshoot devices and assist with supply orders and shipment tracking

⭐ Document patient interactions and maintain FDA compliance requirements

⭐ Manage inbound and outbound calls in a call center environment

⭐ Utilize Microsoft Excel, Google Sheets, and proprietary software to document and monitor activity

⭐ Collaborate with multiple departments across the organization

⭐ Assist with additional projects and responsibilities as assigned

What We Are Looking For

⭐ High School diploma required; college experience preferred but not required

⭐ Previous experience in healthcare, customer service, administrative support, or call center environments preferred

⭐ Strong organizational and communication skills

⭐ Self motivated and goal oriented mindset

⭐ Strong written and verbal English communication skills

⭐ Experience with Microsoft Office products including Word and Excel

⭐ Ability to thrive in a fast paced and highly dynamic environment

⭐ Ability to remain seated and on the phone for extended periods throughout the workday

Why Join Pivotal Health?

✨ Medical, dental, and vision insurance

✨ 401(k) with company support

✨ Life insurance, STD, and LTD coverage

✨ Generous PTO package

✨ Paid holidays and floating holidays

✨ Growth and advancement opportunities across multiple departments

✨ The opportunity to make a real impact on patient care every day

Additional Requirement – Florida Candidates

All candidates located in Florida will be required to complete a background screening through the Florida Care Provider Background Screening Clearinghouse prior to employment.

Learn more here:

Equal Opportunity Employer:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

STATEMENT OF POLICY: MedBridge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

AFFIRMATIVE ACTION PLAN (AAP): The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.

REASONABLE ACCOMMODATION: Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director , at (864) 272-1843 or TTY 711 (Relay).

EMPLOYMENT ELIGIBILITY: This employer participates in E-Verify . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

REQUIREMENTS