Customer Service Representative - Adult GI - Medical Plaza One

Location: Medical Plaza One -9800 S Healthpark Drive Fort Myers FL 33908

Department: HOD HB Adult GI

Work Type: Full Time

Shift: Shift 1/9:30:00 AM to 6:00:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Now Hiring: Customer Service Representative Adult Gastroenterology ( GI)

Location: Medical Plaza One
Schedule: Monday Friday | 9: 30 AM 6: 00 PM
Starting Pay: $20.00/ hour ( for all external candidates) Lee Health proudly pays above market rate for this entry- level opportunity.

Make an Impact in Adult Specialty Care

Are you someone who enjoys working directly with patients and thrives in a fast- paced medical office environment ? Join our Adult Gastroenterology ( GI) team where compassionate service, attention to detail, and teamwork play a critical role in supporting patients through important digestive health care.

This position is perfect for candidates who are interested in Adult Specialty medicine , want to build experience in a high- demand specialty , and enjoy being the welcoming, knowledgeable first point of contact for patients.

As a Customer Service Representative , you will help ensure every patient interaction is seamless from scheduling appointments to guiding them through the registration process and supporting the clinical team behind the scenes.

What Youll Do

As a key member of the GI specialty team, responsibilities include:

• Providing exceptional customer service to patients and families in person and by phone

• Scheduling appointments and coordinating patient visits

• Managing patient check- in and registration processes

• Verifying insurance eligibility and benefits

• Handling referrals, authorizations, and pre- certifications

• Posting charges and assisting with initial patient collections

• Ensuring accurate documentation within the electronic medical record ( EMR)

• Supporting a high- volume adult specialty practice with professionalism and efficiency

Your role directly supports patient experience, operational success, and continuity of care.

What Were Looking For

Prior medical office experience highly preferred
Experience working in a high- volume patient- facing environment
Epic EMR experience strongly preferred
Strong communication, organization, and multitasking skills
A patient- first mindset with a passion for helping others

Candidates who enjoy adult specialty medicine, complex care coordination, and collaborative team environments will thrive in this role.

Why Join Lee Health?

Lee Health is committed to supporting our team members both professionally and personally. Our comprehensive benefits package includes:

Competitive pay ($20.00/ hour starting rate for external hires )
Medical, Dental & Vision Insurance
Retirement Plans with Employer Contributions
Tuition Reimbursement & Career Growth Opportunities
Generous Paid Time Off
Employee Assistance Programs & Wellness Resources
Work within one of Southwest Floridas most respected healthcare systems

Grow Your Career in Adult Specialty Care

If youre looking for a role where you can develop your medical office expertise, work closely with a specialty care team, and make a real difference in patients healthcare journeys , wed love to meet you.

Apply today and become part of the Adult Gastroenterology team serving our community with excellence.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers