Support Specialist- Criminal Intake
Hiring Rate: $16.00
Shift 8:00 a.m. -5:00 p.m.
FLSA Status: Nonexempt
Department: Criminal Intake Essential Attributes:
- The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
- Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
- Maintain a high standard relating to professional conduct and behavior.
- Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.
This department’s area of focus is County Criminal, Circuit Criminal, Civil Traffic
- Provide professional and courteous customer service to all internal and external customers, whether in person or via telephone, providing accurate information while demonstrating empathy in all interactions.
- Meet production standards with a high level of accuracy.
- Scan, index, and perform data entry on all subsequent filings. Complete required process work.
- Build and process new cases and complete required process work.
- Prepare first appearance paperwork and perform data entry on returning first appearance orders.
- Validate civil infractions.
- Perform record searches in CCIS and DAVID to build and process new cases.
- Scan, index, and process eFiled documents and update cases accordingly.
- Process warrants and withdrawals, summons, and notices according to procedure/instruction.
- Maintain confidentiality of information learned or acquired as part of the position.
- Learn and understand multiple applications related to the position.
- Assist with special projects as needed.
- Adapt to a flexible schedule, and work overtime, as needed.
- Perform other related work as required or assigned.
- Graduate of an accredited high school or possess an acceptable equivalency diploma.
- Bi-lingual applicants are encouraged to apply.
- Ability to collaborate effectively with departmental teams and external agencies to prioritize workflows, organize tasks, and manage competing demands to ensure all deadlines are met.
- Ability to read, interpret, and follow safety rules, operating/maintenance instructions, procedure manuals, and write routine correspondence and reports.
- Proficiency in use of Microsoft Office.
- Ability to accurately type 35 WPM.
- Ability to maintain attention to detail and to remain calm in an anxious, intense environment.
- Demonstrate strong professional communication skills in both oral and written form with the ability to read, write, and speak English fluently to effectively interact with colleagues and customers.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Demonstrate the ability to rapidly acquire or possess comprehensive knowledge of departmental procedures, overall operations, and workflows. Execute thorough research using provided resource materials to ensure strict compliance with Clerk policies, departmental guidelines, and Florida Statutes.
- Adapt to evolving operational requirements by applying Florida Statutes, departmental guidelines, Clerk policies, and the Clerk’s Mission Statement; demonstrate flexibility in implementing new policies and procedures while maintaining high performance amidst changing conditions.
- Being able to work in a constant state of alertness and safe manner.
- Ability to collaborate effectively with departmental teams and external agencies to prioritize workflows, organize tasks, and manage competing demands to ensure all deadlines are met.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- External candidates must be able to pass an NCIC background check, drug screen, and physical exam.
- This position offers a six-month training period.
Hiring rate: $16.00
Monday - Friday; 8am - 5pm Click for Veteran Preference
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