Account Manager

About Our Client Our client is a premier provider of innovative software and managed services for the legal industry. Their solutions specialize in optimizing workflows for law firms and corporate legal departments, covering everything from eDiscovery and litigation support to contract management and case analytics. By combining advanced technology with expert-level service, they empower legal professionals to increase efficiency, reduce risk, and focus on delivering exceptional legal outcomes for their clients.

The Opportunity

Our client is seeking a dedicated and client-focused Account Manager to manage a portfolio of key accounts in the legal services sector. This pivotal role is focused on nurturing and expanding existing relationships, ensuring client satisfaction, and identifying opportunities for product adoption and growth. You will be responsible for acting as a strategic partner to your clients, understanding their evolving needs, and driving value from the services they receive.
You will be instrumental in building long-term partnerships and contributing directly to the company's retention and growth goals. This is an exciting opportunity for someone who excels at relationship management and wants to make a direct impact on the success of legal organizations in a dynamic and highly visible role.

What You Will Do

• Manage a portfolio of key legal services accounts, serving as the primary point of contact and trusted advisor.
• Develop and maintain strong, long-lasting client relationships by providing exceptional service and demonstrating product value.
• Proactively identify and secure opportunities for up-selling and cross-selling within your assigned accounts.
• Conduct regular business reviews with clients to track progress, ensure satisfaction, and align on future goals.
• Collaborate with internal teams, including product development and client support, to advocate for client needs and resolve issues promptly.
• Track and report on account health, client engagement, and revenue metrics to meet or exceed retention and growth targets.
• Stay informed about new product features, industry trends, and changes in the legal tech landscape to better serve your clients.

Who You Are

• A Relationship Builder: You are highly skilled at fostering trust and building enduring relationships with clients, from paralegals to partners at law firms.
• Consultative & Strategic: You excel at understanding a client's business objectives and can present solutions that address their specific challenges. You think strategically about how to grow a book of business.
• Exceptional Communicator: You can articulate a clear, compelling value proposition to a range of stakeholders. You are persuasive, confident, and a great listener.

Ideal Candidate Profile We are seeking an Account Manager with proven experience in account management or relationship management, preferably within the legal technology or professional services industry. Candidates with a successful history of managing and growing client accounts in parallel industries—such as SaaS, enterprise software, or B2B services—will also be strongly considered.

Why Join This Team?

This is your chance to play a key role in the growth of a company that is modernizing the legal profession. If you are a client-focused professional who thrives on building strong relationships, you will have the opportunity to directly impact our clients' success and earn significant commissions. You'll be part of a supportive team and backed by cutting-edge solutions that are in high demand.

About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Executive Search, Contingent Workforce Solutions, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges.