Call Center Supervisor
Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced. Duties and responsibilities
- Directly involved in the recruitment of the Customer Service employees.
- Create comprehensive training program for newly hired employees.
- Facilitate training program and job shadowing program.
- Partner with technology to build efficiency and automation into the work flow.
- Partner with Marketing to build agent relations.
- Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
- Communicates effectively internally and externally.
- Other tasks and projects as may be assigned
- Ability to communicate clearly verbally and in writing
- Ability to supervise and provide guidance to Customer Service Representatives and direct reports
- Ability to obtain and maintain resident licensing through the Florida DFS and reciprocal licensing in all 50 states in the continental US
- Ability to think critically, assess risk, and make informed decisions
- Ability to commit to attendance schedule on-site
- 5-7 years of experience in property and casualty insurance.
- 2-3 years of experience as a Supervisor in a call center environment
- State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days
- Thorough knowledge of the underwriting process and the analytics involved.
- Excellent communication and organizational skills
- Advanced computer skills and strong systems knowledge
- College degree preferred
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H-1B, OPT, STEM OPT, CPT, J-1, etc. Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:
- Prof. Development and Educational Assistance Programs
- Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
- 15 Paid Time-Off Days
- 3 Discretionary Days
- 5 Parental Leave Days
- 5 Jury Duty Days
- 5 Bereavement Days
- 8 Company Paid Holidays
- Health Insurance
- Dental Insurance
- Vison Insurance
- Short and Long Term Disability Insurance (company paid premium)
- Flexible Spending Accounts with Company Contribution
- Health Savings Accounts with Company Contribution
- Employee Life and AD&D Insurance
- Dependent Life and AD&D Insurance
- Company paid AAA Membership
- Company paid Identity Theft Protection
- Other Ancillary Insurance Benefit Programs
- And more…
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