Photo Editing QA and Customer Support

ABOUT REAL TOURS

Real Tours is a fast-growing real estate media company delivering professional photography editing, virtual staging, 3D tours, and listing media to real estate agents and brokers. We pride ourselves on fast turnarounds, exceptional quality, and client relationships that keep agents coming back listing after listing.

ROLE OVERVIEW

We are looking for a versatile QA & Client Support Specialist who can operate across both quality assurance and client-facing support functions. In this hybrid role, you will review edited media for quality before delivery while also serving as a point of contact for client inquiries, re-edit requests, and order updates. This position is ideal for someone who is both a sharp visual reviewer and a confident communicator — someone who understands what great real estate media looks like and can represent that standard to clients.

QUALITY ASSURANCE RESPONSIBILITIES

Review edited real estate photo batches for exposure consistency, color accuracy, sky replacement quality, horizon alignment, and overall presentation

Do virtual staging deliverables for realistic staging, proper scale, material texture, and lighting match to the actual room

Do item removal edits for seamless surface reconstruction with no visible patching or artifacts

Inspecta and create Matterport, Zillow 3D Home, and CubiCasa floor plan and 3D tour

Revise rejected work for clients and their needs

Track and document recurring quality issues to support editor coaching and process improvement

CUSTOMER SUPPORT RESPONSIBILITIES

Serve as a primary point of contact for real estate agent clients via email, Slack, and internal platforms

Communicate order statuses, delivery timelines, and proactively notify clients of any delays

Process re-edit requests and relay precise client feedback to the editing team

Manage client expectations around same-day and next-day delivery SLAs

Escalate unresolved issues or pattern complaints to the appropriate team lead

Support new client onboarding and guide agents through the revision and delivery process

REQUIREMENTS

1+ years of hands-on experience in real estate photo editing, virtual staging, or media post-production — you must be able to identify AND fix common editing issues, not just flag them

Proficient in Adobe Photoshop — able to perform exposure corrections, sky replacements, color grading adjustments, and clean item removals independently when needed

Advanced virtual staging knowledge: understanding of furniture scale, perspective matching, lighting consistency, shadow realism, and material textures

Advanced item removal skills: ability to reconstruct floors, walls, ceilings, and surfaces convincingly with no visible patching, cloning artifacts, or texture mismatches

Familiarity with real estate photo editing standards: sky replacements, virtual staging, item removals, twilight edits, and exposure corrections

Strong written English communication skills — able to write clearly to both clients and editors

Highly self-managed and organized with the ability to juggle QA reviews and open client tickets simultaneously

Experience with Slack, [Monday.com]( Notion, or similar remote work tools

Comfortable with fast-paced, high-volume workloads and same-day turnaround expectations

NICE TO HAVE

Direct experience with Aryeo, Matterport, CubiCasa, or Zillow 3D Home

Prior work with a real estate photography/media company

Experience with AI editing tools and awareness of AI artifact detection

Background in virtual staging review or advanced retouching QA

TOOLS YOU WILL USE

Adobe Photoshop / Lightroom

Aryeo

Matterport

Zillow 3D Home

CubiCasa

AI Editing Tools

Slack

[Monday.com]( / Notion

HOW TO APPLY

To apply, please submit your resume and a brief cover note describing your relevant experience.

Include links to any relevant work samples, portfolios, or past projects where applicable to [email protected]