Front Desk Associate

Job Description

Job Description

We are seeking a friendly and organized Front Desk Associate to serve as the first point of contact for patients at our medical clinic. As the welcoming face of our practice, you'll greet patients in person and over the phone, manage scheduling and check‑in/check‑out in our EMR system, and assist with insurance verification and payment processing. Your attention to detail and commitment to confidentiality will ensure a smooth and professional experience for both patients and clinical staff alike.

This key role supports a positive clinic environment and helps our team deliver efficient, patient‑centered care.

Duties and Responsibilities

• Interface with the Corporate Office and subsidiary entities of the Health System
• Interface with Corporate Management, Administrative personnel and Medical staff.
• Answer clinic phones and route call to proper department.
• Schedule patient appointments in accordance with established daily provider quotas.
• Check patients in and notify clinical staff.
• Collect fees for services rendered and check patient out
• File and maintain patient charts in appropriate order in the Records Room.
• Confirm patient appointments for next day as assigned.
• Assist in processing patient chart information to be faxed or mailed to appropriate entities submitting properly executed authorizations, document actions and file authorization in patient chart.
• Fax records requests to other entities with properly executed patient request forms, documenting actions, and file requests in the patient’s chart as assigned.
• Assist in verifying patient eligibility to participate in sliding scale fee for service.
• Assist with patient billing as assigned by Clinic Manager and/or Medical Operations Director.
• Balance day sheet, cash, checks and credit card receipts.
• Maintain daily postage log.
• Other responsibilities as assigned by the Clinic Manager and/or Medical Operations Director to create a smoothly run efficient Clinic Front Office.
• Perform other related duties incidental to the work described herein as may be assigned or delegated.
• Regular and predictable attendance
• Other duties as assigned

Required Qualifications

• Education: High School Diploma or GED; some college is preferred.
• Experience: Work requires a minimum of 6 months experience in responsible clinical/medical operations
• Knowledge, Skills, and Abilities: Communication and telephone proficient, Computer literate, Experience with a verity of business machines. Demonstrated ability to multi-task in a fast paced medical Center environment. Excellent communication skills and proper phone etiquette required.

PHYSICAL/MENTAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear, taste or smell. The employee frequently is required to sit and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must be able to maintain professional and calm demeanor while dealing with children.

PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.