Membership Coordinator (Relationship Liaison)

Membership Coordinator (Relationship Liaison) Location Cape Coral, FL : Job Details

Description

Primarily responsible meeting with potential clients for a Vacation Rental company located in Cape Coral, FL. This includes visiting properties to meet with the owners, preparing agreements for potential clients, working with third parties to schedule cleanings and photography, and building property listings. In addition, they will provide administrative support which includes daily customer service to Annual and Vacation Rental Owners & Guests, and other office staff. New business commission opportunities available.

Position Responsibilities:

• Handling incoming leads by reaching out and answering questions about the services we provide.
• Scheduling and meeting with owners at their property to perform a walkthrough of the home, taking notes and making recommendations to the owner.
• Work with guest relations team members, cleaners, property managers and photographers while preparing the listing for activation of both vacation & annual rentals.
• Oversee the steps in place for activation of a property to ensure all tasks are completed in a timely manner.
• Work with tenants and owners of annual rentals to process applications and prepare leases and lease renewals.
• Handle move-in and move-out walkthroughs with annual rental tenants.
• Develop a working relationship with homeowners and vendors.
• Extend top-notch customer service and problem resolution via phone and face-to-face interaction with homeowners.
• Provide traditional office support by maintaining calendars and appointments, answering phones, composing correspondence, and creating/maintaining database information as needed.
• Maintain accurate and current records.
• Flexible hours that may require periodic weekend or after-hours support.
• Performs other duties as directed by management staff.

Knowledge, Skills and Abilities:

• Ability to prepare and process large amounts of administrative and customer request items while being detail-oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Excellent phone communication skills.
• Ability to troubleshoot and problem-solve complex situations.
• Strong computer skills.
• Ability to function efficiently in a fast-paced, demanding environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet, MLS and e-mail systems.
• Previous sales or real estate experience is a plus.
• Ability to interact and work positively and effectively with homeowners, vendors, tenants and staff at all levels.
• Advanced communication skills both verbal and written.
• Superior customer service skills and phone etiquette with the ability to handle difficult situations.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Primarily driving to properties, as sitting at a workstation utilizing a computer in an office setting.
• May be required to lift boxes, fill paper trays, and other minor physical office-related tasks.
• Walking homes and driving to properties to assist in the inspection of homes.

Qualifications

Education

Required

High School or better.

Experience

Required

2 years: High school diploma or GED and two (2) years of experience in an administrative role supporting management and clients/guests within a fast faced, high volume office/customer service and hospitality environment.

Preferred

2 years: High school diploma or GED and two (2) years of full time, paid, professional experience working in a front-line hospitality role within a resort, hotel or the hospitality industry. Professional experience working in a sales environment.