Hotel Public Area Attendant

Job Description

Job Description

Key Responsibilities:

1. Cleaning and Maintenance:

• Sweep, mop, vacuum, and clean floors in all public areas.

• Dust, wipe, and sanitize surfaces, including windows, doors, furniture, and fixtures.

• Clean and disinfect public restrooms regularly, ensuring they are well-stocked with necessary supplies.

• Maintain the cleanliness of high-traffic areas such as elevators, hallways, lobbies, lounges, and stairways.

• Remove trash and waste from designated bins and dispose of it according to resort policies.

• Report any maintenance issues, such as broken fixtures or equipment, to the housekeeping supervisor.

2. Guest Service:

• Ensure public areas are well-maintained and welcoming for guests at all times.

• Respond promptly to guest requests for additional cleaning or assistance.

• Report any unusual occurrences or guest concerns to the supervisor.

• Assist guests with general inquiries about resort amenities, services, and directions.

3. Inventory and Supplies:

• Restock public restrooms with necessary supplies, including soap, paper towels, toilet paper, and cleaning materials.

• Ensure cleaning carts and supplies are organized and properly maintained.

• Notify the supervisor when supplies need to be replenished.

4. Health & Safety Standards:

• Follow all resort policies and procedures for safety and cleanliness.

• Ensure that cleaning products are used according to manufacturer instructions and safety standards.

• Maintain a safe work environment and comply with local health and safety regulations.

5. Team Collaboration:

• Work closely with other housekeeping staff to ensure public areas are properly cleaned and maintained.

• Attend team meetings and training sessions as required.

Qualifications:

• Previous experience in cleaning or housekeeping, preferably in a resort, hotel, or hospitality setting, is preferred but not required.

• Ability to use cleaning equipment and supplies safely and efficiently.

• Good communication skills and a strong commitment to guest satisfaction.

• Physical ability to perform repetitive tasks, including standing, bending, and lifting.

• Attention to detail and a positive attitude.

Work Environment:

• The role requires working in various indoor and outdoor public areas, which may involve exposure to different weather conditions.

• Ability to work flexible hours, including weekends and holidays, as required.

Physical Requirements:

• Must be able to lift and carry cleaning supplies and equipment.

• Ability to stand, walk, bend, and stoop for long periods.

• Able to work with safely cleaning chemicals.