Manager Guest Ground Services

Manager Guest Ground Services Location Fort Lauderdale, FL : The Manager (Product Manager) of Guest Ground Services will be responsible for organizing, supervising, and managing the regional Ground Services (transfer, hotels, airport assistance, parking, ancillaries) delivered by MSC Cruises to all local and international Guests. The role involves developing and implementing strategies, products, and services that enhance the guest experience, improve efficiency, and ensure compliance with all relevant regulations and standards, covering all the pre boarding and disembarking Ground services, focusing to the new innovative process of the guest experience. A strong coordination with MSC corporate functions will lead the Product Manager to develop and to improve all services in compliance with the global Ground & Terminal Operations MSC strategy. This role will play a critical role in ensuring that the guest experience is seamless and enjoyable from start to finish. This is a challenging and rewarding position that requires a high level of operational and strategic expertise, as well as excellent interpersonal and communication skills. Must be local to Miami / S Florida and have extensive cruise experience . #LI-LC1 Bachelor's degree in hospitality, tourism, or a related field. At least 5 years of experience in Ground services management in the cruise or hospitality industry, with at least 1 year of supervisory experience. Strong knowledge of ground transportation operations and regulations, as well as cruise terminal operations. Demonstrated ability to lead cross-functional teams and collaborate with external partners. Strong project management skills and ability to manage multiple projects simultaneously. Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions. Excellent communication and interpersonal skills, with the ability to communicate effectively with guests, colleagues, and external partners. Ability to work flexible hours, including evenings, weekends, and holidays. Fluency in English, Italian and any additional languages are a plus. Strong knowledge and expertise of the MSC Cruises internal process and Ground & Terminal Operations software (GLAM/GRSM/SAT/DTS) dedicated to the services delivery are a plus. Develop and manage a comprehensive Ground services strategy that aligns with the company's overall goals and objectives. Work closely with cross-functional teams, including Product Development, Guest Services, Port Operations, Shore Excursions, Marketing and Sales, to ensure seamless guest experiences at all touchpoints. Collaborate with external partners, including port & terminal agents, ground providers, and vendors, to ensure smooth services and positive guest experiences. Develop and maintain relationships with key stakeholders, to ensure compliance with all relevant regulations and standards. Manage and optimize ground transportation services, including parking, to ensure efficient and cost-effective services. Develop and implement new products and services, to enhance the guest experience and generate additional revenue. Analyze guest feedback and operational data to identify opportunities for improvement and implement changes as necessary. Ensure that all Ground services are carried out in accordance with Company policies and procedures, including health and safety protocols. Monitor budgets and financial performance of Ground services.VISA REQUIREMENTS (if any) US passport or green card Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.