Customer Experience Manager

Position Overview

Keep our communities fed.

Our focus is simple but meaningful — from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities.

As a Customer Experience Manager, you will own the business relationship with customers in the assigned region. This position builds working relationships with customers’ senior operational management to achieve high levels of satisfaction related to company operations and adherence to standard operating procedures. The role reports to the Sr. Director, Customer Experience, and contributes to cross-functional teams in the delivery of projects and programs that support customers’ business objectives. You will develop cost efficiencies and bring key stakeholders together to solve problems and remove roadblocks. The role works collaboratively with cross-functional Customer Experience (CXT) team members to identify root causes of operational issues and secure alignment and resources to resolve chronic challenges.

• Full-Time, Remote Role

You will contribute by:

• Monitoring and managing contract renewals and the customer pipeline.
• Facilitating communication with all stakeholders; effectively addressing customer service issues and evaluating customer requests.
• Preparing and presenting customer presentations to review project scope and progress.
• Monitoring and supporting operational KPI improvement across assigned customers.
• Recommending and implementing cost improvement opportunities.
• Tracking quarterly and annual contracted volume thresholds and conducting regular performance reviews to maintain compliance. Growing sales within the region.
• Influencing customer decision-making on key improvement initiatives.
• Managing new business start-ups after handover from the New Business Development group.
• Coordinating operational planning for key customer events, including holiday planning, grand openings, anniversary sales, and major in-store events.
• Communicating and managing changes to company operational policies and procedures.
• Managing business continuity events as needed.
• Traveling frequently to retail store locations, approximately 30%.

We’re searching for candidates with:

• Strong retail operations background required; in-depth knowledge of supply chain preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and business acumen.
• Proven project management skills.
• Proficiency with technical and computer systems.
• Willingness and ability to travel frequently.
• 5-7 years of relevant work experience.

Environment:

• Store : Office Temperature (65F to 75F)
• Office : Office Temperature (65F to 75F)

We offer:

• Weekly Pay
• Benefits available from day 1 (medical, dental, vision, and more)
• Company matched 401k
• PTO and Holiday Pay offered
• Career Progression Opportunities
• Tuition Reimbursement
• Employee Health & Wellness program
• Employee Discounts / Purchasing programs
• Employee Assistance Program

Every person matters.

We keep our values alive through a culture that embraces differences and ensures that every person matters.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

#LI-Remote

Qualifications

Bachelor's Degree - Art, Bachelor's Degree - Business

Shift

1st Shift (United States of America)