Area Manager - Operations
- Oversee daily operations across multiple swim school locations, ensuring consistency and high standards.
- Implement standard operating procedures to ensure operational efficiency and consistency across locations.
- Ensure each location meets health, safety, and quality standards as well as family experience expectations.
- Hire, onboard, train, and mentor swim school managers, fostering a culture of collaboration, growth, and accountability.
- Partner with the Talent Acquisition team to ensure all locations are staffed at appropriate levels.
- Conduct regular performance reviews, provide ongoing coaching, and support professional development for management teams.
- Lead monthly meetings and training sessions for swim school managers to reinforce best practices and share insights.
- Collaborate with People Business Partner to ensure schools are compliant with local and state governance.
- Ensure each swim school provides an exceptional experience for the families, promptly addressing issues and maintaining a high level of satisfaction.
- Implement family feedback processes and continuously monitor Net Promoter Scores (NPS) or other satisfaction metrics to identify improvement areas.
- Support managers in responding to family concerns, helping them maintain positive relationships with students and parents.
- Ensure all swim schools follow the organization’s swim program curriculum, maintaining consistent quality and safety standards.
- Work with managers to assess program effectiveness and adapt offerings based on community needs and feedback.
- Develop regional initiatives, like workshops or seasonal events, to engage local communities and enhance program visibility.
- Collaborate with the marketing team to drive enrollment and awareness in each school location.
- Implement regional strategies for lead generation, outreach, and promotions to boost enrollment and retention.
- Monitor enrollment trends, identifying opportunities for new programs, seasonal promotions, or partnerships to grow the district.
- Manage the regional budget, ensuring each swim school operates within financial goals.
- Oversee financial performance metrics such as revenue, profitability, and family retention across locations.
- Provide monthly reporting on each school’s performance, identifying trends, challenges, and opportunities for improvement.
- Ensure all swim schools adhere to health and safety regulations and organizational safety standards.
- Conduct QC audits on facilities for safety compliance, proper equipment maintenance, and cleanliness.
- Implement emergency response protocols and ensure all locations conduct regular safety drills.
- Bachelor’s degree preferred
- 3 or more years of leadership/managerial experience
- Proven ability to engage, develop and retain successful leaders
- Full salary range: $75,000-$90,000/ annually
- Health, dental, vision and life insurance plan options
- Short term and long term disability insurance
- Voluntary Aflac supplemental insurance plans at discounted rates
- 401k with employer matching
- Paid Time Off
- Discounted rates on pet insurance
- Discounts on products and services through LifeMart
- Development, training and company-sponsored events
- Position status - Exempt
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