Americas Cash Operations - Control Manager Lead - Vice President

Job Description

Join our Americas Cash Operations team and help shape the future of Payment Operations. You’ll play a key role in strengthening our risk and control environment, collaborating with partners across the business, and making a meaningful impact on operational resiliency and regulatory compliance.

As an Americas Cash Operations – Control Manager Lead – Vice President in Payment Operations, you will drive risk and control management across multiple locations, ensuring robust operational controls and regulatory compliance. You’ll collaborate with global teams, support strategic initiatives, and help build a resilient, data-driven control environment. Your work will influence operational improvements and provide significant exposure to senior stakeholders.

Job Responsibilities

• Establish and maintain effective risk and control frameworks for Americas and Global Cash Operations
• Ensure regulatory compliance and audit readiness across operational processes
• Build strong partnerships with Internal Audit, Compliance (CCOR), Testing Center of Excellence, Product, Technology, and Finance teams
• Support the Global Command Center with resiliency model requirements and regulatory needs
• Oversee change management, strategic project controls, and process reviews
• Conduct root cause analysis and implement preventive actions for control issues
• Coordinate internal audits, CCOR assessments, TCoE evaluations, and regulatory examinations
• Support data taxonomy mapping and align with Payment Controls strategic initiatives
• Ensure adequacy and testing of business resiliency plans in line with CIB Resiliency guidelines
• Participate in global and regional control projects to drive operational improvements
• Deliver periodic control reporting to senior stakeholders

Required Qualifications, Capabilities, and Skills

• Demonstrated leadership capabilities with credibility at senior levels
• Strong competency in data tools and analytical applications
• Ability to assess complex business products and identify control issues
• Familiarity with Payment Operations and Treasury Services product sets
• Exceptional interpersonal skills in data presentation, influencing, and negotiation
• Superior verbal and presentation communication abilities
• Strong prioritization, decision-making, and organizational skills
• Diligent, confident, and self-motivated; able to work independently and collaboratively

Preferred Qualifications, Capabilities, and Skills

• People management experience
• Experience leading strategic operations projects on a global scale
• Adaptability and analytical thinking with a questioning mindset
• Experience supporting business resiliency and continuity planning
• Exposure to regulatory examination engagement
• Experience with data taxonomy mapping and strategic control initiatives
• Prior involvement in Payment Controls or similar risk management programs

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.