Service Desk Technician (OPS)

Department

This position is in Information Technology Services (ITS)

Responsibilities

This position is part of the College of Medicine IT Service Desk. The Service Desk consists of seven technicians responsible for helping over 700 Faculty/Staff/Students and keeping the technology that they use daily up and running.

Serves as a point of contact for the distribution and support of information technology resources owned and managed by the College of Medicine.

Responsible for troubleshooting computer hardware and software for solutions. Assists in analysis and development of procedures involving computing and network issues. Assists with the administration of network servers, including user accounts and backups and other computer network issues. Analyzes problems, develops solutions and implements computer software and hardware.

Assists with administration and support of classrooms, computer labs, library and multi-media equipment. Assists with troubleshooting end-user issues relating to telephone system features and instruments, videoconferencing and remote connectivity of computers.

Analyzes problems, develops solutions and implements computer software and hardware. Uses automated help desk tracking system and other record keeping procedures relating to responsibilities.

Assists in the use and maintenance of image capture devices to include scanners, multi-function printers/scanner/copiers as well as digital cameras and similar equipment.

Assists in property inventory tracking. Monitors supplies and equipment inventories for help desk operations. Responsible for configuration and installation of new equipment and software.

Qualifications

High school diploma or equivalency

Other Information

Who is an ideal candidate for this position?

Someone who is comfortable navigating and troubleshooting basic problems with a computer. Someone who wants to grow in enterprise IT in a fast paced environment.

What is a typical day in this position?

We start each day going through our existing/new tickets. We assist walk ins and phone calls with various technical issues. We work in a fast-paced environment. In between tickets we work on upgrading older computers and various equipment. We also work on creating and updating new/existing knowledge base articles and training materials in our environment.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news! Learn more about our university and campuses.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an OPS/temporary job.

Based on the duties, this position may require completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.