Cybersecurity Onboarding Specialist

Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Cybersecurity Specialist, Onboarding is Kaseya’s first line of customer engagement for our 24/7/365 Managed Security Operations Center (SOC). This entry-level role is focused on providing a premium onboarding experience, configuration assistance, security best practices, and alert review for new Managed SOC customers. Your ability to provide a cheerful, positive, and supportive experience while working with customers with limited security backgrounds is critical to your success. This role’s career path may lead in several directions, including into the SOC. This position is ideal for individuals with a demonstrable cybersecurity background looking to join a market-leading company and a next-generation SOC focused on making a real difference in our customers’ lives.

Key Responsibilities:

• Provide an unparalleled premium and responsive onboarding experience.


• Follow Kaseya’s Security Onboarding process.


• Manage numerous onboarding/re-onboarding projects simultaneously, ensuring timely completion of the engagement process.


• You may perform initial alert review during onboarding engagement to identify existing threats and/or tune the system alerts.


• Communicate technical security concepts to non-technical customers.


• Address client inquiries via phone, email, or tickets.


• This position will be evaluated based on customer feedback as well as other metrics.


• Perform tasks without supervision.


• Other duties as assigned.

Requirements:

• 0–2 years of experience in IT or Cybersecurity.


• Outgoing, upbeat, and friendly personality that enjoys face-to-face communication.


• Ability to remain calm and composed with difficult customers.


• Demonstrable knowledge of OSes, networking, and cybersecurity principles.


• Detail-oriented with strong organizational and communication skills.


• Ability to independently manage assigned customers.


• Daily/weekly status updates and time tracking may be required

Preferred Qualifications:

• Bachelor’s degree in IT, Cybersecurity, or a related field.


• Certifications like CompTIA CySA+ / Security+, ISC2 CC, or ISACA CCOA (or similar)

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.