Transaction Management Ops Analyst

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

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At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Line of Business Description :

Upon the receipt of a trade correction order request from internal partners, the Error Control team ensure the instructions are complete and correct, then follows procedures to correct the client account. Additionally, the team manages the transaction to settle the activity and distribute the associated profit and loss.

Responsibilities:

• Performs an assessment of trade correction requests, then sends communications to complete the correction per established guidelines and procedures

• Research and resolves trade errors, allocations and discrepancies found in routine reports

• Responds to internal and external partner inquiries related to trade corrections and error resolution via email, phone, or workflow systems, escalating more challenging issues to leadership ensuring operational efficiency and quality client service

• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units

J ob Required Qualifications:

• Minimum 1 year experience with financial industry product support

• Demonstrated ability to manage a personal caseload and organize work to meet daily/weekly SLAs

• Ability to use Microsoft Excel to run macros, apply filters and understand PivotTables

• Experience using Microsoft Outlook to manage and organize daily email communications

J ob Desired Qualification s:

• ​Experience reviewing/booking trades or resolving trade exceptions/corrections for mutual funds, fixed income, equities, or money markets

• Coursework or work experience in operations, finance, or accounting

Skills:

• Attention to Detail

• Customer and Client Focus

• Oral Communications

• Prioritization

• Problem Solving

• Account Management

• Analytical Thinking

• Coaching

• Written Communications

• Mentoring

• Research

• Result Orientation

• Numerical Reasoning

Shift:

1st shift (United States of America)

Hours Per Week:

40