EVENT MANAGER

The Miami HEAT and the Kaseya Center are looking for an Event Manager who will oversee the logistical execution of assigned events, including the preparation of event documentation, staffing coordination, scaled floor plans, setup logistics, and event billing. Responsibilities begin once an event is booked and continue through its completion. This role requires a collaborative and solutions-oriented approach to effectively lead cross-functional teams. The Event Manager also contributes to the professional development of Event Services Coordinators and Interns.

Essential Duties & Responsibilities

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.

Event Planning & Execution

• Coordinate and oversee all logistical aspects of assigned events, including pre-event planning, on-site execution, and post-event wrap-up. Responsibilities include, but not limited to, disseminating event information to relevant departments through meetings, Event Worksheets, building walkthroughs, managing event layouts in AutoCAD, staffing plans, vendor coordination, and ensuring compliance with safety and facility regulations. The Event Manager serves as the primary liaison for clients and internal departments, ensuring seamless communication and operational excellence throughout the event lifecycle.

Client & Stakeholder Relations

• Serve as the primary point of contact for clients before and during events, ensuring clear communication, timely issue resolution, and seamless execution of client requests.
• Establish and maintain strong working relationships with promoters, vendors, internal departments, and guests to foster collaboration and ensure event success.
• Communicate facility policies, procedures, and technical capabilities effectively to clients, vendors, and the public.
• Facilitate pre-event planning meetings and post-event debriefs with clients and stakeholders to align expectations and gather feedback.
• Coordinate client site visits, walkthroughs, and production meetings to ensure all event requirements are understood and met.
• Act as a liaison between clients and internal teams (e.g., operations, security, box office) to ensure all event-related needs are addressed.
• Support client onboarding and orientation for first-time users of the venue, providing guidance on logistics, compliance, and best practices.

Financial & Administrative Management

• Prepare and submit pre-settlement expenses, updating as needed prior to event execution.
• Manage post-event billing and code final expenses for payment across all departments and services involved.
• Support annual budget planning and maintain accurate job order records.

Team Leadership & Development

• Support departmental initiatives including special projects, support coverage, and cross-functional tasks as assigned, contributing to overall team efficiency and event success.
• Provide professional development guidance to Event Services Coordinators and Interns.

Desired Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

Bachelor’s degree in Event Management, Hospitality, or a related field preferred. Minimum of 1-2 years of experience coordinating large-scale events in a sports, entertainment, or live event venue is required. Candidates must be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, dynamic environment. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) is essential. Experience with event management software and AutoCAD is a plus.

Work Environment

• Work extended and irregular hours, including long shifts, nights, overnight assignments, weekends, and holidays, as required to support event operations.
• Perform other duties as assigned by the management team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP