Social Media Community Manager
- Monitor and respond to comments, messages, and mentions in a timely and professional manner.
- Actively engage with followers to build a loyal community and foster meaningful connections.
- Identify and nurture relationships with influencers, brand advocates, and potential collaborators.
- Collaborate with the content team to develop and schedule posts across platforms.
- Ensure all content aligns with brand voice, values, and objectives.
- Create and curate visually appealing content, including graphics, photos, and videos.
- Develop and execute social media campaigns that align with overall marketing goals.
- Track, analyze, and report on social media performance metrics (e.g., engagement, reach, and follower growth).
- Stay informed about industry trends, platform updates, and emerging tools to refine strategies.
- Proactively identify and address potential PR issues or negative feedback.
- Work with internal teams to craft thoughtful responses to sensitive topics.
- Partner with marketing, sales, and customer service teams to ensure unified messaging.
- Coordinate with design and content teams to develop creative assets for campaigns.
- Strong understanding of major social media platforms (e.g., Instagram, Facebook, TikTok, LinkedIn, Twitter).
- Exceptional written and verbal communication skills.
- Proficiency in social media management tools (e.g., SEMrush Hootsuite, Sprout Social, or Buffer).
- Experience with basic graphic design and video editing tools (e.g., Canva, Adobe Creative Suite).
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Creative thinker with a knack for identifying trends and producing engaging content.
- Strong organizational skills and attention to detail.
- Experience in community management or customer service.
- Knowledge of SEO principles and content marketing strategies.
- Familiarity with social media advertising and paid campaigns.
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