AVP/Operations Administrator I

Job Code: HBC 25-44

Job Summary:

Assistant Vice President/Operations Administrator position is responsible for providing strategic and administrative support to all departments reporting to the EVP/Operations Executive and required to be proficient in every aspect of Branch Operations. Due to the distributed structure of Operations Administration team members, this role demands a high level of self-direction and autonomy and must demonstrate strong independent judgment and initiative. Recommends policies, procedures and objectives for banking offices. Ensures branch policies, procedures and best practices are in regulatory compliance and conform to overall institutional policies. The AVP/Operations Administrator is expected to ensure policies and procedures are followed by providing oversight and recommends supplemental training necessary to ensure proficiency. This position may require travel within a specified Region.

Pay Range:

Base Compensation is dependent upon role, experience, and skill set: Min- $59,565/yr Max- $99,275/yr

Primary Responsibilities:

• Ensure exceptional customer services is provided to internal and external clients on the phone and in person.
  • Display outstanding interpersonal skills and maintain a professional image at all times.
  • Promote cooperation between all departments of the bank through professional verbal and written communications.
  • Be a leader in the department and in the branch by setting expectations and exemplify them through high quality work habits.
• Maintain superior knowledge of all areas of Operations/Management.
  • Resolve and troubleshoot vendor/application issues in a timely and satisfactory manner.
  • Provide oversight on a daily, monthly, quarterly basis to ensure Operations are compliant with policy, procedures and strategic objective.
  • Ensure appropriate controls are established and maintained to mitigate risk to the bank.
  • Maintain branch audit readiness by ensuring ongoing compliance with bank policies and regulatory standards.
  • Execute routine daily/monthly reviews of assigned reports.
  • Complete periodic certifications accurately and within required timeframes in accordance with audit standards.
  • Assist management with approving large deposits and wires when necessary, and approve uncollected funds holds as appropriate.
  • Maintain and oversee the process for managing rate sheet accuracy and entering exception pricing.
  • Provide monthly executive reports (deposit concentration and exception rates) to Liability committee.
  • Step in to fulfill managerial responsibilities and staff during absences to maintain continuity of operations.
• Sever as System Administrator for maintaining mission-critical business applications, ensuring optimal performance, security, and availability:
  • ChexSystems (Qualifile/eFunds/BizChex) – Exercise judgement on upgrades when the bank is impact.
  • Wieland (Analysis) – Maintain relationships and execute high level revenue/collection reports for executive management.
  • WireXchange – Manage setup/tokens, maintenance users and provide requested reports.
  • EIM NSF Module – Approve overdrafts and manage bank wide decisions.
  • Premiere Navigator – Develop new products/coding and manage Specifications in core.
  • Integrated Teller – Manage user and program parameters. Review upgrades and identify impact to Operations staff and develop communications plan.
  • Business Process Manager (BMP)/Deposit Account Automation Platform – manage and maintain system functionality and supervise system workflows.
• Provide support for cross-departmental initiatives and project activities that align with the bank’s strategic objectives.
• Assist with special projects as required.

Qualifications:

• Bachelor’s degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
• Effective communication skills in presenting information in one-on-one and small group situations to clients and other employees of the organization
• Proven time management and problem-solving skills with the ability to organize, prioritize, and handle multiple tasks.

Compliance Responsibilities

The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.

Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.

Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.