Support Specialist I

job summary:
Enterprise Healthcare client has an immediate opening for a highly motivated Support Specialist I to join their dynamic and growing team. All qualified candidates are encouraged to apply!

location: Telecommute
job type: Contract
salary: $15.00 - 21.87 per hour
work hours: 3pm to 12am
education: High School

responsibilities:
- Daily schedule & OT expectations

- Typical task breakdown and rhythm

- Interaction level with team

- Work environment description - Monitor scheduling tools, Automic, Control-M, OpenVMS

- Create Incident tasks for failed jobs in ServiceNow

- Respond to Incident and Request tickets in ServiceNow

- Handle various change tasks in ServiceNow

- Manage processes through documented procedures (Step Action Plans/Run Books)

- Escalate issues per established protocols and procedures

- Work with team members to coordinate support of various tasks

- Communicate with team members through instant messaging tools (Teams/Zoom)

- Monitor and read email for relevant communications

- Communicate with end users through ServiceNow, Teams and Outlook

- Communicate respectfully, clearly, and timely with customers and peers

- Attend various team and other scheduled meetings

- Record time accurately and timely based on current time reporting guidelines

- Look for opportunities to collaborate and share knowledge with team members

Compelling Story & Candidate Value Proposition

- What makes this role interesting?

- Points about team culture

- Competitive market comparison

- Unique selling points

- Value added or experience gained This role is part of our IS Operations Batch team in the IT Production Control department. Our team is very comfortable working together, sharing information, and assisting inside and outside of our department. We interact with many application development teams as well as business partners, handling requests and monitoring to support our enterprise scheduling tools. We work from ServiceNow tickets and do not support any phone interactions other than meetings and some bridge calls, all through Teams.

qualifications:
High School diploma

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.